Shift Lead - Craft Coffee & Customer Experience

Starbucks Corp.; Newtown (PA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Tuition coverage via Starbucks College

Paid vacation

Discounted stock program (SIP)

Quarterly bonus opportunities

Job summary

Starbucks Coffee Company is seeking a shift supervisor to lead daily store operations and foster a welcoming environment for customers and partners. You will coach team members, ensure product quality, maintain safety standards, and manage routine tasks with efficiency.

This role emphasizes strong communication, teamwork, and adaptability to flexible hours. Starbucks offers comprehensive benefits and ongoing development opportunities within a supportive culture.

Qualifications

• Six months of experience in a customer-facing role.
• Ability to delegate tasks to other employees and coordinate a small team.
• Strong communication and interpersonal skills.

Responsibilities

• Lead daily shift operations and ensure quality beverages and food.
• Coach and supervise team members and delegate tasks.
• Maintain store safety, cash handling, and policy compliance.
• Uphold customer satisfaction and operational standards.

Skills

Direct the work of others

Team leadership

Effective communication

Customer service

Retail knowledge

Time management

Flexible work hours

Job description

Starbucks Coffee Company is seeking a shift supervisor to lead daily store operations and foster a welcoming environment for customers and partners. You will coach team members, ensure product quality, maintain safety standards, and manage routine tasks with efficiency.

This role emphasizes strong communication, teamwork, and adaptability to flexible hours. Starbucks offers comprehensive benefits and ongoing development opportunities within a supportive culture.