Shift Lead: Craft Coffee & Community Team

Starbucks Corp.; Highland Park (IL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Tuition coverage (Starbucks College

401(k) with employer match

Stock program (Bean Stock)

Quarterly bonus opportunity

Paid vacation and sick leave

Job summary

Starbucks Coffee Company, Highland Park, IL, seeks a Shift Supervisor to lead daily operations with craft and heart, ensuring a welcoming space and quality beverages for customers. You will coach teammates, uphold standards, and maintain safety and policy compliance.

The role requires flexible availability, strong communication, and teamwork. Starbucks offers extensive benefits, growth opportunities, and tuition support as part of the partner program.

Qualifications

• Six months of experience interacting with customers and fulfilling requests.
• At least six months of experience delegating tasks to others or coordinating a team.
• Available to work flexible hours including early mornings, evenings, weekends, nights, and holidays.
• Maintain regular attendance and punctuality, with or without accommodation.
• Prepare beverages/food to standard recipes or customized for customers.
• Knowledge of the retail environment and store safety.

Responsibilities

• Lead shift with craft and heart to create a welcoming space for the community.
• Direct and coach team members to deliver quality beverages and food.
• Ensure store policies, cash handling, safety, and security are followed.
• Foster teamwork, effective communication, and strong customer relationships.

Skills

Directing others

Customer service

Effective communication

Teamwork

Fast learner

Retail knowledge

Job description

Starbucks Coffee Company, Highland Park, IL, seeks a Shift Supervisor to lead daily operations with craft and heart, ensuring a welcoming space and quality beverages for customers. You will coach teammates, uphold standards, and maintain safety and policy compliance.

The role requires flexible availability, strong communication, and teamwork. Starbucks offers extensive benefits, growth opportunities, and tuition support as part of the partner program.