Shift Lead: Craft Coffee, Build Welcoming Moments

Starbucks Corp.; Columbus (OH); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with employer match

Tuition coverage via Starbucks College

Paid vacation accrual

Sick leave

Holiday pay

Bean Stock equity program

Parental leave

Job summary

Starbucks Corp. is seeking a shift supervisor to lead with craft and heart, ensuring every cup and bite meets our standards while creating a welcoming space for the community.

You will coach team members, handle customer requests, maintain safety and quality, and coordinate tasks to deliver consistent service during flexible hours, including mornings, evenings, weekends and holidays. This role offers growth through developmental experiences and comprehensive benefits.

Qualifications

• Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers
• At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two or more employees
• Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodations

Responsibilities

• Lead with craft and heart to make the coffeehouse welcoming for the community
• Direct the work of others and coordinate tasks to ensure smooth operations
• Coach and develop team members to meet quality and service standards

Skills

Team leadership

Customer service

Communication

Retail knowledge

Interpersonal skills

Collaboration

Relationship building

Job description

Starbucks Corp. is seeking a shift supervisor to lead with craft and heart, ensuring every cup and bite meets our standards while creating a welcoming space for the community.

You will coach team members, handle customer requests, maintain safety and quality, and coordinate tasks to deliver consistent service during flexible hours, including mornings, evenings, weekends and holidays. This role offers growth through developmental experiences and comprehensive benefits.