Shift Lead: Craft Coffee & Community

Starbucks Corp.; Scranton (Lackawanna County); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) employer match

Tuition coverage through Starbucks

Paid parental leave

Job summary

Starbucks Coffee Company is looking for a shift supervisor to lead cafe operations with craft and heart. You will ensure quality beverages, supervise team members, and maintain store standards while delivering a warm, welcoming experience to customers.

This role emphasizes coaching, delegation to two or more employees, and collaboration with the team to meet customer needs. Flexible hours required including mornings, evenings, weekends, and holidays; training and benefits support growth.

Qualifications

• Must be able to direct the work of others and coach a team.
• Ability to learn new tasks quickly and adapt to changing needs.
• Strong written and verbal communication in a retail setting.
• Solid understanding of the retail environment and customer service standards.
• Excellent interpersonal skills and ability to build relationships with customers and colleagues.

Responsibilities

• Lead shift operations with craft and heart, ensuring quality beverages and food.
• Delegate tasks and coordinate the work of two or more employees.
• Maintain store policies, safety, and security while delivering a welcoming customer experience.

Skills

Direct the work of others

Learn quickly

Effective communication

Retail knowledge

Interpersonal skills

Team player

Relationship building

Job description

Starbucks Coffee Company is looking for a shift supervisor to lead cafe operations with craft and heart. You will ensure quality beverages, supervise team members, and maintain store standards while delivering a warm, welcoming experience to customers.

This role emphasizes coaching, delegation to two or more employees, and collaboration with the team to meet customer needs. Flexible hours required including mornings, evenings, weekends, and holidays; training and benefits support growth.