Shift Lead: Craft Coffee & Customer Experience

Starbucks Corp.; Winterville (NC); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Job summary

Starbucks Corp. is seeking a shift supervisor to lead with craft and heart, ensuring a welcoming coffeehouse for the community. The role emphasizes strong customer service, mentorship of teammates, and adherence to store standards while supporting a positive working environment.

The position requires flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, with opportunities for growth and comprehensive benefits as part of the Starbucks partner program.

Qualifications

• Six months of experience in a role requiring constant interaction with customers.
• Ability to coach and prepare beverages and food to standard recipes or customized for customers.
• Ability to delegate tasks to others and coordinate two or more employees.
• Availability to work flexible hours including early mornings, evenings, weekends, nights and holidays.

Responsibilities

• Lead with craft and heart to create a welcoming Starbucks space for the community.
• Direct shift operations, ensure quality beverages and food products, cash handling, and store safety.
• Coach and develop team members to meet store standards.
• Partner with store team to uphold policies and deliver an excellent customer experience.

Skills

Directs others

Learn quickly

Oral communication

Retail knowledge

Interpersonal skills

Team player

Relationship building

Job description

Starbucks Corp. is seeking a shift supervisor to lead with craft and heart, ensuring a welcoming coffeehouse for the community. The role emphasizes strong customer service, mentorship of teammates, and adherence to store standards while supporting a positive working environment.

The position requires flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, with opportunities for growth and comprehensive benefits as part of the Starbucks partner program.