Shift Lead - Coffee Experience & Team Leader

Motley 7 Brew Llc; Wilmington (OH); On-site; USD 12,000 - 18,000; Full time

Job summary

Motley 7 Brew Llc is seeking a Shift Lead to oversee daily operations at our Wilmington location. You will supervise the on-shift crew, ensure drink quality, and maintain exceptional customer service in a fast-paced drive-through setting.

The role requires leadership, reliability and the ability to manage shift duties, energy, and standards. Training and developing team members are part of the job, with a focus on safe, efficient service and a positive guest experience.

Qualifications

• Flexible schedule including early mornings and late nights.
• Follow company procedures for time-off requests.
• Regular weekends and holidays availability.
• Ability to create genuine uplifting interactions.
• Previous management or leadership experience preferred.
• Work carefully and quickly with hot water and coffee, glass bottles, and dairy products.
• Able to work outside for prolonged periods, regardless of weather.
• Lift up to 50 pounds.
• Stand or walk for several hours at a time.
• Climb a ladder or use a step ladder.
• Stock and clean with kneeling, bending, twisting as needed.
• Drive-through safety and customer area awareness.

Responsibilities

• Converse with customers to confirm drink orders and input into POS.
• Know all recipes and secret menu items.
• Know all stand processes and procedures.
• Own shift operations and energy: drink quality, customer interaction, speed, etc.
• Communicate with stand management about personnel, equipment, inventory, and operations.
• Assist management with training and development of team members.
• Handle payments and give correct change.
• Prepare drinks and premixes.
• Move with urgency to meet customer needs.
• Build personal connections with customers daily.

Skills

Flexible schedule

Follow procedure

Weekend/holiday availability

Genuine uplifting interactions

Leadership experience

Coffee handling safety

Outdoor work in all weather

Lift up to 50 lb

Stand/walk for hours

Ladder use

Stocking/cleaning motions

Drive-through safety

Job description

Motley 7 Brew Llc is seeking a Shift Lead to oversee daily operations at our Wilmington location. You will supervise the on-shift crew, ensure drink quality, and maintain exceptional customer service in a fast-paced drive-through setting.

The role requires leadership, reliability and the ability to manage shift duties, energy, and standards. Training and developing team members are part of the job, with a focus on safe, efficient service and a positive guest experience.