Shift Lead (Charley's Cheesesteak- Jonathan

LV Petroleum LLC; Las Vegas (NV); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Charley\'s Cheesesteaks in Las Vegas is seeking a Shift Lead to help oversee daily store operations, deliver high-quality customer service, and support management in maintaining store standards.

The role requires guiding team members, ensuring tasks are completed safely and efficiently, managing cash handling, scheduling, and maintaining health and safety compliance. This on-site position is ideal for those with fast-paced food service experience and strong leadership.

Qualifications

• High school diploma or equivalent.
• Fast-paced food service experience, with supervisory or leadership exposure.
• Strong leadership, communication, and organizational skills.
• Ability to multitask and work effectively in a team.

Responsibilities

• Supervise and direct team members during shifts, ensuring tasks are completed efficiently.
• Motivate staff to meet customer service, speed, and cleanliness targets.
• Assist in training and mentoring new employees.
• Oversee food preparation and ensure health and safety guidelines are followed.
• Assist with scheduling, labor management, and opening/closing procedures.

Skills

Leadership

Communication

Organizational skills

Time management

Multitasking

Positive attitude

Education

High school diploma

Job description

Walk In Interviews Welcome: 12011 S Las Vegas BlvdLas Vegas, NV 89183

Job Summary:

The Shift Lead is responsible for assisting in overseeing daily store operations, ensuring that the team delivers high‑quality customer service, and supporting the management team in maintaining store standards. The Shift Lead will lead by example, guide team members, and ensure that all tasks are completed efficiently, safely, and according to Charley's Cheesesteaks standards.

Key Responsibilities:

Team Leadership & Supervision:

• Supervise and provide direction to team members during shifts, ensuring they are completing tasks effectively and maintaining a positive work environment.
• Motivate team members to achieve individual and store‑wide goals, including customer service, speed of service, and cleanliness.
• Assist in training and mentoring new employees.

Customer Service:

• Ensure exceptional customer service by setting a high standard of customer interaction, resolving any issues that may arise, and assisting customers when necessary.
• Handle customer complaints and concerns in a professional and efficient manner, ensuring customer satisfaction.

Operational Efficiency:

• Oversee the preparation and serving of food, ensuring it meets Charley's Cheesesteaks' quality standards.
• Monitor and ensure that the store is following all health and safety guidelines.
• Ensure the store is clean, organized, and well‑stocked throughout the shift.
• Assist in inventory management and stock replenishment as needed.

Shift Management:

• Handle cash register operations, including opening and closing procedures, balancing cash drawers, and making deposits.
• Assist in scheduling and managing labor to ensure shifts are adequately staffed.
• Ensure timely opening and closing procedures are followed, including locking/unlocking the store.

Communication:

• Serve as a liaison between the management team and staff, communicating any important information or updates.
• Ensure all staff are aware of daily goals, sales targets, and any special promotions.
• Report any operational issues or employee concerns to management.

Performance Tracking:

• Assist in monitoring daily sales and labor goals, reporting any discrepancies.
• Support managers in implementing performance improvement plans and recognize exceptional employee performance.

Qualifications:

• High school diploma or equivalent (some positions may require additional education or certifications).
• Prior experience in a fast‑paced food service environment, preferably in a supervisory or leadership role.
• Strong leadership, communication, and organizational skills.
• Ability to work in a fast‑paced, team‑oriented environment.
• Ability to multitask and manage time effectively.
• Must have a positive attitude and the ability to motivate and guide a team.
• Basic knowledge of food safety and sanitation standards.
• Flexibility to work a variety of shifts, including nights, weekends, and holidays.