Shift Lead (Charley's Cheesesteak- Jonathan

LV Petroleum; Las Vegas (NV); On-site; USD 34,000 - 48,000; Full time

Job summary

The Shift Lead at Charley's Cheesesteaks oversees daily store operations, ensuring the team delivers high-quality customer service and supports management in maintaining store standards.

The role leads by example, guides team members, and ensures tasks are completed efficiently, safely, and according to Charley’s Cheesesteaks standards.

Qualifications

• High school diploma or equivalent required; some positions may need additional education.
• Experience in fast-paced food service, preferably supervisory.
• Strong leadership, communication, and organizational skills.
• Ability to multitask and work in a team.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Supervise and direct team during shifts to maintain performance.
• Deliver exceptional customer service and resolve issues.
• Oversee food preparation to meet quality standards.
• Ensure health and safety guidelines are followed.
• Assist with scheduling, inventory, and labor management.
• Open and close procedures, cash handling and deposits.
• Communicate goals, updates, and promotions to staff.
• Monitor sales and labor and support performance improvements.

Skills

Leadership

Communication

Organization

Multitasking

Time management

Positive attitude

Food safety

Shift flexibility

Team motivation

Education

High school diploma or equivalent

Job description

Walk In Interviews Welcome: 12011 S Las Vegas BlvdLas Vegas, NV 89183

Job Summary:

The Shift Lead is responsible for assisting in overseeing daily store operations, ensuring that the team delivers high‑quality customer service, and supporting the management team in maintaining store standards. The Shift Lead will lead by example, guide team members, and ensure that all tasks are completed efficiently, safely, and according to Charley's Cheesesteaks standards.

Key Responsibilities:

Team Leadership & Supervision:

• Supervise and provide direction to team members during shifts, ensuring they are completing tasks effectively and maintaining a positive work environment.
• Motivate team members to achieve individual and store‑wide goals, including customer service, speed of service, and cleanliness.
• Assist in training and mentoring new employees.

Customer Service:

• Ensure exceptional customer service by setting a high standard of customer interaction, resolving any issues that may arise, and assisting customers when necessary.
• Handle customer complaints and concerns in a professional and efficient manner, ensuring customer satisfaction.

Operational Efficiency:

• Oversee the preparation and serving of food, ensuring it meets Charley's Cheesesteaks' quality standards.
• Monitor and ensure that the store is following all health and safety guidelines.
• Ensure the store is clean, organized, and well‑stocked throughout the shift.
• Assist in inventory management and stock replenishment as needed.

Shift Management:

• Handle cash register operations, including opening and closing procedures, balancing cash drawers, and making deposits.
• Assist in scheduling and managing labor to ensure shifts are adequately staffed.
• Ensure timely opening and closing procedures are followed, including locking/unlocking the store.

Communication:

• Serve as a liaison between the management team and staff, communicating any important information or updates.
• Ensure all staff are aware of daily goals, sales targets, and any special promotions.
• Report any operational issues or employee concerns to management.

Performance Tracking:

• Assist in monitoring daily sales and labor goals, reporting any discrepancies.
• Support managers in implementing performance improvement plans and recognize exceptional employee performance.

Qualifications:

• High school diploma or equivalent (some positions may require additional education or certifications).
• Prior experience in a fast‑paced food service environment, preferably in a supervisory or leadership role.
• Strong leadership, communication, and organizational skills.
• Ability to work in a fast‑paced, team‑oriented environment.
• Ability to multitask and manage time effectively.
• Must have a positive attitude and the ability to motivate and guide a team.
• Basic knowledge of food safety and sanitation standards.
• Flexibility to work a variety of shifts, including nights, weekends, and holidays.