Assistant Shift Manager

Blaze Pizza; Bowie (MD); On-site; USD 42,000 - 52,000; Full time

Job summary

Charley's in Bowie, MD is seeking an Assistant Shift Manager to oversee daily front-of-house and kitchen operations during busy shifts. You will train staff, supervise service, and ensure guest satisfaction while maintaining safety, quality, and compliance.

The role requires 2-3 years of food-service leadership, a flexible schedule including nights/weekends/holidays, and strong communication and teamwork. Experience with MS Office is a plus; you’ll work in a fast-paced, team-driven environment.

Qualifications

• 2-3 years of food service shift leader or assistant manager experience.
• Ability to work in a fast-paced environment.
• Flexible shift including nights, weekends and holidays.
• Strong customer service skills with work references.
• Strong leadership and interpersonal skills.
• Ability to communicate effectively with all levels.
• Ability to stand for at least 8 hours and lift up to 30 lbs.
• Proficient in MS Outlook, Word and Excel.

Responsibilities

• Accountable for all daily operations of the food service operation.
• Train and develop all food service personnel.
• Provide the best customer experience to every customer.
• Greet every guest with a smile and a sincere Hello.
• Demonstrate leadership and promote teamwork.
• Motivate staff to continually improve performance.
• Address employee relations issues effectively.
• Maintain inventory and control costs.
• Maintain equipment safety and efficiency.
• Manage fund reconciliation and inventory audits.
• Prepare or supervise paperwork.
• Ensure safety and security of the restaurant.
• Ensure compliance with local, state and federal laws.
• Maintain the restaurant environment and company policies.

Skills

Leadership

Customer service

Communication

Tools

MS Outlook

Word

Excel

Job description

Job Description

If you love making hungry people happy and thrive in a busy, team-oriented atmosphere, you should work at Charley's. You'll get competitive wages, flexible scheduling, and a bunch of other cool benefits. Did we mention that you get to work with Charley's delicious, mouth-watering food? 'Nuff said.

Assistant Shift Manager

Responsibilities and Duties:

• Accountable for all daily operations of the food service operation
• Train and develop all food service personnel
• Provide the best customer experience to every customer
• Greet every guest with a smile and a sincere "Hello"
• Demonstrate leadership and promote teamwork
• Motivate staff to continually improve performance
• Effectively address employee relations issues
• Ensure inventory levels are properly maintained in order to increase sales volume and control inventory
• Manage the cleaning and maintenance of food service equipment and related CPU/register equipment for efficient operation.
• Operate all assigned equipment safely and efficiently
• Be directly responsible for all fund reconciliation and inventory audits
• Prepare or supervise preparation of all required paperwork
• Maintain safety and security of the restaurant and document any accidents or incidents that occur
• Ensure compliance with all local, state and federal laws within the scope of the food service operation
• Manage the maintenance of the environment inside and around the perimeter of the restaurant
• Ensure that all personnel know and follow all company policies and procedures

Requirements and Qualifications:

• 2 - 3 years of food service shift leader or assistant manager experience
• Ability to effectively perform in a fast-paced work environment
• Must be able to work a flexible shift, including nights, weekends and holidays in order to provide management coverage when the Store Manager is not present
• Must have great customer service skills and have work references
• Strong leadership and interpersonal skills
• Ability to communicate effectively with all levels of the organization
• Ability to bend down, stoop low, and stand for at least 8 hours
• Ability to properly lift, pull, and/or push up to 30 lbs
• MS Outlook, Word and Excel skills

In 1986, Charleys redefined the Philly Cheesesteak. Today, more than 600 locations in 45 states and 20 countries serve up the #1 Cheesesteak in the World. Made with fresh, quality ingredients grilled-to-order the Charleys way. Also known for its gourmet fries smothered in deliciousness and refreshing natural lemonades, the restaurant franchise is quickly expanding to serve the world’s favorite Cheesesteaks across the globe.