Shift Lead

Pilot Companies; Grapevine (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Wingstop in Grapevine is seeking a reliable Shift Lead to manage daily transactions, supervise cash registers, and guide team members in fast-paced service. You will help ensure quick, friendly guest experiences and uphold cleanliness and food quality standards.

Ideal candidates have POS experience, strong math and multitasking abilities, and a track record of following instructions while contributing to a positive team environment. Previous related experience is a plus.

Qualifications

• Experience with POS systems and cash registers.
• Strong communication and customer service skills.
• Ability to resolve complaints and multitask under pressure.

Responsibilities

• Balance and assign cash registers.
• Perform daily inventory checks.
• Demonstrate good communication with guests and teammates.
• Process returns and refunds and resolve customer complaints.
• Encourage upselling and provide great customer service.
• Maintain a sanitized, organized kitchen.
• Ensure food quality meets Wingstop standards.
• Verify team tasks are completed during shift.
• Adhere to all company policies and procedures.
• Prepare the store for Wingstop inspections.

Skills

Customer service

Communication

Cash handling

Multitasking

Problem resolution

POS system experience

Teamwork

Tools

POS software

Job description

We are looking for qualified and responsible Leads to manage all transactions with our customers efficiently and accurately.

A good job candidate is a person who knows their way around a cash register and can easily operate it. Along with being able to work the kitchen in a fast and efficient way. Their main responsibilities are making sure all transactions run smoothly, making sure guests get the best quality food and every customer is satisfied with the service. Ensuring all task are met on their shift. Excellent communication skills are paramount to help us continue to delight our customers and provide them with an outstanding experience.

A qualified candidate must also be able to follow instructions and be a successful member of our team. Previous experience is an advantage, and solid math and multitasking skills are a must.

Responsibilities of a Shift Lead:

• Balancing and assigning cash registers
• Daily inventory
• Good communications skills
• Processing returns and refunds and resolving customer complaints.
• Ensuring cashiers are Upselling and providing great customer service.
• Maintaining a sanitized and well-organized kitchen.
• Ensure all food is of the best quality.
• Making sure all employees are doing their assigned task.
• Make sure the store is up to Wingstop Inspections standards.
• Following all company policies.

Job Requirements:

• Experience with POS systems and cash registers
• Basic computer knowledge
• Ability to effectively resolve complaints.