Shift Lead: Car Wash Ops & Team Coach

Raindrop Car Wash; Birmingham (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Raindrop Car Wash is seeking a Shift Lead to support on-site operations, coach teammates, and uphold SOPs across daily shifts. You will help manage day-to-day tasks, ensure the wash process flows smoothly, and assist in basic equipment troubleshooting to minimize downtime.

The role requires a hands-on leader who can drive membership sales at the kiosk, maintain coverage, and respond quickly to on-site issues while ensuring a high-quality customer experience.

Qualifications

• Excellent verbal communication and customer service skills.
• Muli-tasking capability with leadership in high-volume environments.
• Willingness to work weekends, evenings, and flexible shifts.
• Practical knowledge of wash equipment and flow.
• Ability to observe and respond quickly to on-site issues.
• Calm, confident demeanor under pressure.
• Attention to site presentation and team support.

Responsibilities

• Drive membership sales when operating in kiosk lane during peak periods.
• Serve as shift supervisor when upper management is not present.
• Maintain consistent coverage and proper positioning of all customer associates.
• Deliver corrective coaching or redirection in the moment.
• Ensure prep, lot, and kiosk functions are active, organized, and on pace.
• Identify, document, and fix basic equipment issues.

Skills

Verbal communication

Multitasking

Attendance

Wash equipment knowledge

Issue observation

Calm under pressure

Team support

Attention to detail

Stamina

Job description

Raindrop Car Wash is seeking a Shift Lead to support on-site operations, coach teammates, and uphold SOPs across daily shifts. You will help manage day-to-day tasks, ensure the wash process flows smoothly, and assist in basic equipment troubleshooting to minimize downtime.

The role requires a hands-on leader who can drive membership sales at the kiosk, maintain coverage, and respond quickly to on-site issues while ensuring a high-quality customer experience.