Shift Lead — Car Wash & Membership Sales

ModWash; Hagerstown (MD); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Base pay + commission

Paid training

Free employee car washes

401K match

Medical, Dental and Vision Insurance

Job summary

ModWash offers a hands-on customer service role at their Hagerstown location. You’ll participate in selling membership packages, guiding guests through the options, and ensuring a top-quality experience from arrival to post-wash.

As a Key Holder, you’ll help open/close shifts, maintain site standards, and support the team in achieving sales goals, all while keeping equipment and facilities in prime condition. Training is provided and performance-based base pay with commissions.

Qualifications

• A passion for serving others.
• Awesome customer service skills, previous sales experience a plus.
• Outgoing, energetic personality with excellent communication skills.
• Strong interpersonal skills.
• Motivate and encourage your teammates in a fast-paced environment.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Deliver mind blowing customer service. Greet all customers with a smile, a wave and a friendly attitude.
• Actively sell and present each of the ModWash packages and the benefits of unlimited wash memberships.
• Safely guide and assist guests through the ModWash packages, and membership options.
• Actively engage with customers pre/post wash to ensure 100% satisfaction.
• Collaborate with and encourage the team to meet sales goals.
• Execute opening and closing site responsibilities when scheduled. Be responsible for the site standards of service.
• Effectively maintain the on-site equipment and troubleshoot when needed
• Assist in overseeing the productivity, breaks, and safety of all employees
• Continuously seek ways to improve the business
• Ensure compliance with legal requirements and company policies and procedures
• Ensure facilities are always clean and presentable.

Job description

ModWash offers a hands-on customer service role at their Hagerstown location. You’ll participate in selling membership packages, guiding guests through the options, and ensuring a top-quality experience from arrival to post-wash.

As a Key Holder, you’ll help open/close shifts, maintain site standards, and support the team in achieving sales goals, all while keeping equipment and facilities in prime condition. Training is provided and performance-based base pay with commissions.