Shift Lead - Car Wash

ICON Car Wash; Tennessee; On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Flexible scheduling

Part-time and full-time

Free car washes

Commission on memberships

Job summary

ICON Car Wash in Madison, TN is seeking a Shift Lead to supervise daily operations during their assigned shift and support team performance. The role emphasizes efficient service, high-quality standards, and delivering an excellent customer experience in a fast-paced, team-oriented environment.

The ideal candidate demonstrates strong leadership, communication, and a customer-focused mindset, with the ability to coach staff, upsell memberships, monitor wash processes, and maintain a clean, safe

Qualifications

• Strong leadership, communication, and interpersonal skills; prior leadership or supervisory experience preferred.
• Customer-focused mindset with the ability to resolve issues professionally and efficiently.
• Ability to work in a fast-paced, team-oriented environment while maintaining high service standards.
• Detail-oriented with the ability to manage operations and transactions accurately.

Responsibilities

• Lead and support daily operations during assigned shifts, ensuring efficiency and quality standards
• Supervise, assign tasks, and provide coaching to team members
• Deliver excellent customer service by addressing questions, concerns, and resolving issues
• Promote and upsell memberships and premium services
• Monitor equipment and wash processes; report or address issues as needed
• Maintain a clean, safe, and organized facility
• Perform basic operational tracking (sales, cars serviced, incidents) and support inventory needs

Skills

Leadership

Customer service

Team supervision

Communication

Job description

Shift Lead – Car Wash

Job Level: Entry-Level Leadership

Location: Madison, TN

Status: Full-Time & Part-Time

Compensation: $15 - $17 plus commission/bonuses, OTE $22+ per hour

Benefits: We offer flexible scheduling with both part-time and full-time positions available, ranging from 24 to 40 hours per week. Team members enjoy free car washes and the opportunity to earn commission on monthly wash membership sales.

About Us:

ICON Car Wash is a premier express exterior car wash brand focused on delivering a fast, high-quality experience. We value hard work, professionalism, and a positive attitude, and we are committed to developing our team members as we continue to grow.

About the Role:

At ICON Car Wash, a shift lead plays a key role in overseeing daily operations and supporting team performance during their assigned shift. This position is responsible for ensuring efficient operations, maintaining high-quality service standards, and delivering exceptional customer experience. Shift leads help guide team members, uphold company processes, and contribute to a positive, fast-paced, and team-oriented environment.

Key Responsibilities:

• Lead and support daily operations during assigned shifts, ensuring efficiency and quality standards
• Supervise, assign tasks, and provide coaching to team members
• Deliver excellent customer service by addressing questions, concerns, and resolving issues
• Promote and upsell memberships and premium services
• Monitor equipment and wash processes; report or address issues as needed
• Maintain a clean, safe, and organized facility
• Perform basic operational tracking (sales, cars serviced, incidents) and support inventory needs

Key Requirements:

• Strong leadership, communication, and interpersonal skills; prior leadership or supervisory experience preferred
• Ability to work in a fast-paced, team-oriented environment while maintaining high service standards
• Customer-focused mindset with the ability to resolve issues professionally and efficiently
• Detail-oriented with the ability to manage operations and transactions accurately
• Reliable and punctual with flexibility to work weekends and holidays as needed
• Physically able to operate car wash equipment and perform general cleaning and maintenance tasks

No prior car wash experience is required—we provide on-site training to help you succeed.

This job description is not intended to be a comprehensive list of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.