Shift Leader

WashU Carwash; Burbank (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Flexible scheduling

Free car washes

Commission on memberships

Job summary

WashU Car Wash in Burbank, IL seeks a Shift Lead to oversee daily operations during the assigned shift, ensure fast, high-quality service, and deliver an exceptional customer experience.

This entry-level leadership role includes on-site training, flexible scheduling for part-time or full-time hours, and a dynamic, fast-paced work environment.

You will coach team members, monitor wash processes, upsell memberships and premium services, and help maintain a clean, safe facility.

Qualifications

• Entry-level leadership role with on-site training.
• Excellent communication and customer-service skills.
• Ability to work weekends and holidays.

Responsibilities

• Lead and support daily operations during shifts.
• Supervise tasks and provide coaching.
• Deliver excellent customer service and resolve issues.
• Promote memberships and premium services.

Skills

Leadership

Communication

Customer service

Job description

Shift Lead – Car Wash

Job Level: Entry-Level Leadership

Location: Burbank, IL

Status: Full-Time & Part-Time

Compensation: $16 - $18 plus commission/bonuses, OTE $21+ per hour

Benefits

We offer flexible scheduling with both part-time and full-time positions available, ranging from 24 to 40 hours per week. Team members enjoy free car washes and the opportunity to earn commission on monthly wash membership sales.

About Us

WashU Car Wash is a modern express car wash company focused on delivering a fast, high-quality, and environmentally responsible car wash experience. Founded in 2017 in Plainfield, Illinois, WashU uses advanced technology and water-recycling systems to help conserve resources while still providing a superior clean. With multiple locations and a focus on innovation and customer experience, WashU is committed to making vehicle care quick, convenient, and sustainable.

About the Role

At WashU, a shift lead plays a key role in overseeing daily operations and supporting team performance during their assigned shift. This position is responsible for ensuring efficient operations, maintaining high-quality service standards, and delivering exceptional customer experience. Shift leads help guide team members, uphold company processes, and contribute to a positive, fast-paced, and team-oriented environment.

Key Responsibilities

• Lead and support daily operations during assigned shifts, ensuring efficiency and quality standards
• Supervise, assign tasks, and provide coaching to team members
• Deliver excellent customer service by addressing questions, concerns, and resolving issues
• Promote and upsell memberships and premium services
• Monitor equipment and wash processes; report or address issues as needed
• Maintain a clean, safe, and organized facility
• Perform basic operational tracking (sales, cars serviced, incidents) and support inventory needs

Key Requirements

• Strong leadership, communication, and interpersonal skills; prior leadership or supervisory experience preferred
• Ability to work in a fast-paced, team-oriented environment while maintaining high service standards
• Customer-focused mindset with the ability to resolve issues professionally and efficiently
• Detail-oriented with the ability to manage operations and transactions accurately
• Reliable and punctual with flexibility to work weekends and holidays as needed
• Physically able to operate car wash equipment and perform general cleaning and maintenance tasks

No prior car wash experience is required—we provide on-site training to help you succeed.

This job description is not intended to be a comprehensive list of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.