Shift Lead, Cannabis Retail — Customer Experience (Las Cruces)

Vireo-Health; Las Cruces (NM); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

STD

LTD

HSA

FSA

Dependent Care

Voluntary Life

EAP

401(k) Match

Paid time off

Employee discounts

Job summary

Vireo Health of Rocky Mountain is seeking a Shift Lead at Everest Cannabis Co in Las Cruces, NM. You will help the Store Director and Assistant Manager maintain policies and exceptional customer service while ensuring smooth daily operations.

Responsibilities include cash handling, assisting customers with product information, processing returns, and supporting inventory management. The role is non-supervisory but essential to store performance.

Qualifications

• High school diploma or equivalent.
• Must be at least 21 years of age.
• Previous experience in a retail or customer service role is preferred.
• Knowledge of cannabis and its products is a plus.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Proficient in cash handling and accurate basic math calculations.
• Reliable, punctual, and possesses a strong work ethic.

Responsibilities

• Provide customers with a friendly and welcoming experience, assisting them as needed.
• Offer product information and guidance, answering questions and helping customers find suitable products.
• Address customer inquiries and concerns, striving to ensure their satisfaction.
• Maintain a clean and organized store environment to create an enjoyable shopping experience.
• Collaborate with the team to suggest improvements based on customer feedback.
• Assist with returns and exchanges, ensuring a hassle-free process for customers.
• Support the team in training staff on proper cash handling and transaction procedures.
• Work together with colleagues to perform daily cash reconciliation and reporting.
• Collaborate with the finance department to enhance cash flow and financial efficiency.
• Participate in routine cash register audits to verify accurate cash handling.
• Assist in refining and simplifying cash handling procedures for the team.
• Help colleagues with advanced cash register functionalities for smoother transactions.
• Contribute to maintaining product quality and safety standards.
• Support the organization of products for easy restocking and accessibility.
• Collaborate with the inventory management team to ensure accurate inventory levels.
• Assist in implementing in-store promotions and sales strategies to manage inventory.
• Participate in monitoring supply chain performance and identifying process improvement opportunities.
• Collaborate with team members to report and analyze product trends and customer preferences.

Skills

Customer service

Cash handling

Communication

Interpersonal skills

Basic math

Reliability

Retail experience

Cannabis knowledge

Education

High school diploma

Job description

Vireo Health of Rocky Mountain is seeking a Shift Lead at Everest Cannabis Co in Las Cruces, NM. You will help the Store Director and Assistant Manager maintain policies and exceptional customer service while ensuring smooth daily operations.

Responsibilities include cash handling, assisting customers with product information, processing returns, and supporting inventory management. The role is non-supervisory but essential to store performance.