Shift Lead, Cake Studio — Guest Service & Craft Coordination

Nothing Bundt Cakes; Baton Rouge, Northern (LA, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Great operating hours

Holidays observed

Team building outings

Employee discounts

Career training and growth

Job summary

Nothing Bundt Cakes in Baton Rouge, LA is hiring a Shift Leader to help open and close the bakery, supervise Guest Services, and bridge crafting with frosting to ensure timely orders. The role emphasizes creating a warm, welcoming atmosphere for guests both in person and by phone, and handling light crafting department duties.

You will balance POS at the front, assist with walk-in orders, maintain clean, stocked crafting areas, follow the Crafting Manual, and coordinate order timing between

Qualifications

• Ability to work as part of a team.
• Strong communication skills with guests and team members.
• Attention to detail in order accuracy and presentation.
• Ability to multitask across service, crafting, and clerical tasks.
• Friendly, outgoing demeanor with a customer-first mindset.

Responsibilities

• Introduce walk-in guests to the bakery and products using a Guest Tour.
• Suggest creative solutions to guests with walk-in orders and add-ons.
• Assist phone-in guests with their orders and manage the POS accurately.
• Maintain clean, merchandised retail area and inventory of crafting materials.
• Coordinate timing of orders between Guest Services and Frosting departments.

Skills

Teamwork

Communication

Attention to detail

Multitasking

Outgoing personality

Sales ability

Initiative

Integrity

Customer service

Job description

Nothing Bundt Cakes in Baton Rouge, LA is hiring a Shift Leader to help open and close the bakery, supervise Guest Services, and bridge crafting with frosting to ensure timely orders. The role emphasizes creating a warm, welcoming atmosphere for guests both in person and by phone, and handling light crafting department duties.

You will balance POS at the front, assist with walk-in orders, maintain clean, stocked crafting areas, follow the Crafting Manual, and coordinate order timing between