Bilingual Auto Parts Specialist — Customer Service Pro

O'Reilly Auto Parts; Somerville (TN); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock purchase plan

401k with employer contributions

Medical, dental, & vision insurance

Tuition educational assistance

Job summary

O'Reilly Auto Parts in Somerville, Tennessee, is seeking a Parts Specialist to deliver exceptional service to retail and installer customers. This role involves multitasking and assisting store management with various responsibilities, ensuring customer satisfaction through excellent service.

The ideal candidate should possess a strong ability to handle diverse tasks simultaneously, including managing customer inquiries and processing transactions. Bilingual candidates, especially those fluent in Spanish, are encouraged to apply.

Competitive wages along with a comprehensive benefits package including health insurance and 401k options are offered.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Fluency in multiple languages, especially Spanish, is highly desired.

Responsibilities

• Provide high-level service to customers.
• Assist store management in assigned tasks.
• Address and resolve customer complaints in a friendly manner.
• Process exchanges and returns as per company policies.

Skills

Outstanding customer service

Multitasking abilities

Familiarity with automotive parts

Job description

O'Reilly Auto Parts in Somerville, Tennessee, is seeking a Parts Specialist to deliver exceptional service to retail and installer customers. This role involves multitasking and assisting store management with various responsibilities, ensuring customer satisfaction through excellent service.

The ideal candidate should possess a strong ability to handle diverse tasks simultaneously, including managing customer inquiries and processing transactions. Bilingual candidates, especially those fluent in Spanish, are encouraged to apply.

Competitive wages along with a comprehensive benefits package including health insurance and 401k options are offered.