Shift Lead Barista

CHAGEE USA; Costa Mesa (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Hourly rate $22-24

Tip eligible

401k with company match

Medical benefits for full-time

Vision & Dental benefits

Paid training

Free Tea per shift

Job summary

CHAGEE USA is seeking a Shift Lead in Costa Mesa to support baristas, manage the POS, and deliver exceptional customer service during peak hours. You’ll lead by example, train teammates, and help maintain a welcoming store environment.

This position offers a pay range of $22–$24 per hour, a path to store leadership, and benefits including 401k with company match and comprehensive medical, vision, and dental coverage for eligible staff. Join us to advance the modern tea movement in the US.

Qualifications

• Be a passionate tea lover.
• Barista experience: 1+ years (preferred).
• Leadership experience: 1+ years (preferred).
• Food Handling Certificate Needed (Company can assist).
• Excellent verbal and written communications skills.
• Fast learner and able to work in a fast-paced environment.

Responsibilities

• Support baristas with hands-on drink preparation, especially during peak hours.
• Manage the POS with cash handling and credit card transactions.
• Demonstrate an excellent level of customer service.
• Handle customer feedback with sincerity and professionalism.
• Lead by example by upholding company values and promoting a positive team culture.
• Assist managers in assigning barista staff tasks and delegation of duties per shift as needed.
• Aid with opening and/or closing store procedures and protocols.
• Support Store Manager and Assistant Store Manager with coaching and training (OJT).
• Participate in company trainings and uphold hospitality standards.

Skills

Leadership

Barista experience

Communication skills

Tea lover

Fast learner

Team work

Flexible schedule

Customer service

Job description

Position: Shift Lead

Pay Rate: $22 - $24 per hour

Location:

Report to: Store Manager

Position: Shift Lead

CHAGEE (pronounced CHAH-jee) is a modern teahouse with more than 7,500 locations globally.

We are a global brand with proud roots in Yunnan, committed to bringing people together through tea. CHAGEE is awakening a modern tea movement, grounded in authentic heritage, fueled by cutting edge innovation, and crafted to nourish body and spirit.

The Modern Tea Movement starts with you.

At CHAGEE, we're connecting the world through modern tea — making friends, pouring tea, and building careers along the way. Join a team rooted in tradition, fueled by purpose, and scaling a global movement across North America.

Benefits

• Hourly rate of $22 - $24 per hour depending on experience
• Tip eligible!
• 401k with company match (Full-time and part-time employees)
• Medical Benefits for full-time employees - 90% covered for full-time employees and 70% for dependents
• Vision & Dental benefits for full-time employees- 100% covered for full-time employees
• Paid training
• Free Tea per shift

Daily Duties

• Support baristas with hands-on drink preparation, especially during (but not limited to) peak hours
• Manage the POS with cash handling and credit card transactions
• Demonstrate an excellent level of customer service
• Handle customer feedback with sincerity and professionalism
• Lead by example by upholding company values and promoting a positive team culture
• Assist managers in assigning barista staff tasks and delegation of duties per shift as needed
• Aid with opening and/or closing store procedures and protocols

Leadership And Training

• Support the Store Manager and Assistant Store Manager in ensuring the team is able to deliver high-quality and excellent customer service
• Support store and assistant managers with coaching for skill with baristas by conducting On-Job-Training (OJT)
• Participate and complete company trainings when necessary
• Practice a high standard for hospitality and our mission to "make friends through tea"
• Assist in addressing customer complaints and de-escalation solutions
• Will not be responsible for creation of schedules but may need to aid with call-off coverage as needed

Store Sales Performance

• Have some awareness of sales performance and assist operations where needed
• Assist in marketing & promotion activities

Inventory Management

• Ensure store inventory is arranged and managed properly
• Help to forecast inventory usage and delivery
• Support management with ordering and receiving inventory as needed

Experience And Skills You Will Need

• Be a passionate tea lover
• Barista experience: 1+ years (preferred)
• Leadership experience: 1+ years (preferred)
• Food Handling Certificate Needed (Company can assist)
• Have excellent verbal and written communications skills
• Fun personality that can add to the CHAGEE culture
• Be a fast learner and enjoy working in a fast-paced environment
• Work well as part of a team with strong work ethic
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
• Ability to travel to other store locations or training facilities within a 20 mile radius on an as needed basis
• Be willing to learn other responsibilities and ad-hoc assignments
• Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals

Essential Physical Requirements

• Position requires prolonged periods of standing and/or walking
• May involve reaching, crouching, kneeling and stooping
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, and POS equipment
• Frequently lift/move up to 25lbs

Shifts And Availability

• Morning/Day Shift
• Afternoon Shift
• Night/Evening Shift
• Weekends

Don't miss out on this incredible opportunity to be at the forefront of CHAGEE's expansion into the US market. Join us in shaping the future of premium tea culture and creating unforgettable experiences that will captivate American tea enthusiasts.

CHAGEE is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic under applicable law.