Shift Lead

CHAGEE USA; Los Angeles (CA); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

401k with company match

Medical benefits

Vision & Dental benefits

Paid training

Free Tea per shift

Flexible schedule

Job summary

CHAGEE USA is seeking a Shift Lead in the Los Angeles area to supervise daily store operations and support baristas with drink preparation during peak hours. You will manage the POS, handle transactions, and maintain high levels of customer service while embodying CHAGEE’s hospitality standards.

The ideal candidate has 1+ years of barista and leadership experience, excellent communication skills, and a flexible schedule to cover day, evening, and weekend shifts.

Qualifications

• Barista experience and leadership background are preferred.
• Strong communication skills, both verbal and written.
• Ability to learn quickly and work well in a team.

Responsibilities

• Assist baristas with drink preparation during peak hours.
• Manage POS, cash handling, and card transactions.
• Deliver excellent customer service and handle feedback professionally.
• Lead by example and support managers with staff tasks and training.
• Help with opening/closing procedures and inventory checks.

Skills

Barista experience

Leadership experience

Verbal & written communication

Fast learner

Team player

Flexible schedule

Education

Food Handling Certificate

Job description

Report to: Store Manager

CHAGEE (pronounced CHAH-jee) is a modern tea house with over 6,500 locations globally.

Shift Lead Job Description

Position: Shift Lead

Pay Rate: $22 - $24 per hour

CHAGEE (pronounced CHAH-jee) is a modern tea house with over 6,500 locations globally.

Our teas have a rich cultural heritage stretching across several thousand years. We are one of the earliest regional teahouse chains positioned as the purveyor of modern tea culture. Our mission is to refresh and reintroduce the lifestyle of tea to the world, where guests can connect in a beautiful space and enjoy premium and diverse flavors of tea.

Through our stores across Malaysia, China, Singapore, and Thailand, we serve a staggering 100 million cups of tea monthly. CHAGEE is excited to expand to the US market, and this is your chance to be part of an exhilarating journey as we deliver the taste of authentic tea culture to America.

Benefits

• Hourly rate of $22 - $24/hr depending on experience
• Eligible for discretionary bonus (determined by the management team based upon metrics and dependent upon continued employment at the time of payout)
• 401k with company match (Full-time employees)
• Medical Benefits - 90% covered for full-time employees and 70% for dependents
• Vision & Dental benefits - 100% covered for full-time employees
• Paid training
• Free Tea per shift
• Flexible schedule

In This Shift Lead Role, You Will

• Daily Duties:
• Support baristas with hands-on drink preparation, especially during (but not limited to) peak hours
• Manage the POS with cash handling and credit card transactions
• Demonstrate an excellent level of customer service
• Handle customer feedback with sincerity and professionalism
• Lead by example by upholding company values and promoting a positive team culture
• Assist managers in assigning barista staff tasks and delegation of duties per shift as needed
• Aid with opening and/or closing store procedures and protocols
• Leadership and Training:
• Support the Store Manager and Assistant Store Manager in ensuring the team is able to deliver high-quality and excellent customer service
• Support store and assistant managers with coaching for skill with baristas by conducting On-Job-Training (OJT)
• Participate and complete company trainings when necessary
• Practice a high standard for hospitality and our mission to "make friends through tea"
• Assist in addressing customer complaints and de-escalation solutionsWill not be responsible for creation of schedules but may need to aid with call-off coverage as needed
• Store Sales Performance:
• Have some awareness of sales performance and assist operations where needed
• Assist in marketing & promotion activities
• Inventory Management:
• Ensure store inventory is arranged and managed properly
• Help to forecast inventory usage and delivery
• Support management with ordering and receiving inventory as needed

Experience And Skills You Will Need

• Be a passionate tea lover
• Barista experience: 1+ years (preferred)
• Leadership experience: 1+ years (preferred)
• Food Handling Certificate Needed (Company can assist)
• Have excellent verbal and written communications skills
• Fun personality that can add to the CHAGEE culture
• Be a fast learner and enjoy working in a fast-paced environment
• Work well as part of a team with strong work ethic
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
• Ability to travel to other store locations or training facilities within a 20 mile radius on an as needed basis
• Be willing to learn other responsibilities and ad-hoc assignments
• Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals

Essential Physical Requirements

• Position requires prolonged periods of standing and/or walking
• May involve reaching, crouching, kneeling and stooping
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, and POS equipment
• Frequently lift/move up to 25lbs

Shifts And Availability

• Morning/Day Shift
• Afternoon Shift
• Night/Evening Shift
• Weekends