Assistant Store Manager

CHAGEE USA; Orange (CA); On-site; USD 35,817 - 38,572; Full time

Benefits offered by this job

401k with company match

Medical Benefits

Paid training

Free Tea per shift

Job summary

CHAGEE USA is seeking a passionate Assistant Store Manager for their location at The Outlets at Orange, CA. The role involves supporting team management, ensuring high-quality service, and maintaining operational standards. Eligible candidates should have management experience in a food & beverage environment, along with a fun personality.

The position offers $26-28/hr based on experience, with benefits such as a 401k with company match, medical coverage, and paid training.

This is a full-time role with various shifts available. If you're excited to join a modern teahouse committed to delivering authentic tea culture, apply now!

Qualifications

• 1+ year of supervision or management experience in a food & beverage retail environment.
• Previous Barista experience: 2+ years (preferred).
• Excellent communications and leadership skills.

Responsibilities

• Support the management of a team to deliver excellent customer service.
• Ensure consistent product quality and operational standards.
• Supervise and coach Shift Leads & Baristas.

Skills

Supervisory experience

Communication skills

Leadership skills

Food Safety Certification

Teamwork

Job description

Job Title: Assistant Store Manager – Full Time

Location: The Outlets at Orange – Orange, CA

Pay Rate: $26 – $28 per hour

Reports to: Store Manager

Supervise: Shift Leads / Baristas

CHAGEE (pronounced CHAH-jee) is a modern teahouse with more than 7,500 locations globally. At CHAGEE, we’re awakening the world together, one cup at a time. We are a global brand with proud roots in Yunnan, committed to bringing people together through tea. CHAGEE is awakening a modern tea movement, grounded in authentic heritage, fueled by cutting edge innovation, and crafted to nourish body and spirit. Through our stores across Malaysia, China, Singapore, and Thailand, we serve a staggering 100 million cups of tea monthly. CHAGEE is excited to expand to the US market, and this is your chance to be part of an exhilarating journey as we deliver the taste of authentic tea culture to America.

Benefits

• Hourly rate of $26 – $28/hr depending on experience
• Eligible for discretionary bonus (determined by the management team based upon metrics and dependent upon continued employment at the time of payout)
• 401k with company match (Full-time Employees)
• Medical Benefits – 90% covered for full-time employees and 70% for dependents
• Vision & Dental benefits – 100% covered for full-time employees
• Paid training and sick time
• Free Tea per shift

In This Full-time Assistant Store Manager Role, You Will

• Support the management of a fantastic team: ensure the team is able to deliver high-quality and excellent customer service
• Ensure the team is able to deliver consistent product quality
• Make sure all store level operation tools are used and followed to operational standards
• Support the training and management of all new store employees
• Coach and correct Shift Leads & Baristas by conducting On-Job-Training (OJT)
• Aid and execute the store schedule as needed
• Assign team members to specific shifts and delegate duties
• Supervise and ensure upselling/suggestive selling is practiced at all times and ensure each order is served to standard
• Handle customer feedback properly and coach team members on creating solutions and remedies
• Responsible for store cash handling matters based on rules and regulations set forth by company

Monitor Stores Sales Performance

• Support the creation and management of sales performance goals
• Assist in marketing & promotional activities to attract top talent

Inventory Management

• Forecast inventory usage and delivery
• Support store manager in ordering and receiving inventory

  The Ideal Candidate Will Have The Following

  • Be a passionate tea lover!
  • 1+ year of supervision or management experience in a food & beverage retail environment
  • Previous Barista experience: 2+ years (preferred)
  • Food Safety Certification (Company can assist)
  • Excellent communications and leadership skills
  • Fun personality that can add to the CHAGEE culture
  • Be a fast learner and enjoy working in a fast-paced environment
  • Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
  • Ability to travel to other store locations or training facilities within a 30 mile radius as needed
  • Work well as part of a team with strong work ethic
  • Be willing to learn other responsibilities and ad-hoc assignments
  • Be available to participate in company’s training when necessary
  • Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals

  Essential Physical Requirements

  • Position requires prolonged periods of standing/walking around store or department
  • May involve reaching, crouching, kneeling and stooping
  • Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
  • Frequently lift/move up to 25lbs

  Shift

  • Full-Time – Morning/Day Shift
  • Full-Time – Afternoon Shift
  • Full-Time – Night/Evening Shift
  • Full-Time – Weekends

  CHAGEE is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic under applicable law.