Shift Lead & Assistant Manager: Flexible Schedule & Growth

Applegreen (US) Welcome Centers; Columbia (NJ); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Flexible Schedules

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Earned Wage Access

Education Assistance

Referral Bonus

Meal Discount

Pet Insurance

Job summary

Applegreen (US) Welcome Centers in New Jersey is seeking a Shift Supervisor to lead on-shift teams, ensure customers receive friendly service, and uphold brand standards, food safety, and cash handling policies.

You will train new employees, monitor compliance, handle opening/closing checklists, operate the POS system, stock and sanitize, and cross-sell products while maintaining product knowledge. This role requires physical stamina and flexibility to work days, nights, weekends, and holidays.

Qualifications

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Ability to interact with the public and coworkers in a friendly, enthusiastic manner.

Responsibilities

• Lead the activities of team members on shift.
• Consistently provide friendly customer service by engaging in positive, helpful interactions with customers (travelers) and appropriately resolve customer complaints.
• Complete opening, daily and closing procedures/checklists in accordance with company policies/procedures.
• Operate point-of-sale (POS) system, accurately process & receive payment from customers, and follow all customer service and cash handling policies and procedures.
• Ensure proper food handling procedures are followed including wrapping, labelling, dating, stocking, storing, rotating, and checking temperature of products.
• Complete with a variety of kitchen-related tasks including prepping, thawing, cooking, packaging, wrapping, and cleaning.
• Stock, clean, and sanitize workstation and equipment.
• Actively cross-sell and up-sell products.
• Maintain a solid knowledge of products and services available in the plaza.
• Assist in the training of new team members.
• Follow required brand standards, food safety requirements, as well as all company policies and procedures.
• Inform plaza leadership of any observations, concerns, or problems that are witnessed or experienced.
• Execute a variety of other tasks as assigned.

Skills

Cash handling

Customer service

Leadership

Tools

POS system

Job description

Applegreen (US) Welcome Centers in New Jersey is seeking a Shift Supervisor to lead on-shift teams, ensure customers receive friendly service, and uphold brand standards, food safety, and cash handling policies.

You will train new employees, monitor compliance, handle opening/closing checklists, operate the POS system, stock and sanitize, and cross-sell products while maintaining product knowledge. This role requires physical stamina and flexibility to work days, nights, weekends, and holidays.