Shift Lead

NC State University; Raleigh (NC); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Retirement Programs

Paid Time Off and Leave

12 Holidays Each Year

Tuition and Academic Assistance

Job summary

NC State University—NC State Dining is hiring a Shift Lead in Raleigh to manage daily dining operations, supervise temporary and student staff, and ensure service and safety standards. This role supports training, enforces recipes, and maintains high customer service in a busy campus food service setting.

The position requires leadership experience in food service, adherence to safety protocols, and ServSafe certification or ability to obtain within 90 days.

Qualifications

• Competencies to perform the work as described; some positions may require certification by the Department of Correction.
• Strong leadership and customer service skills.
• ServSafe certification or ability to obtain within 90 days of employment.

Responsibilities

• Lead daily shift operations in a fast-paced dining environment, ensuring quality, efficiency, and adherence to recipes.
• Support and guide team members while maintaining excellent customer service and positive communication.
• Ensure compliance with food safety, sanitation, and workplace safety procedures; operate kitchen equipment safely.
• Follow and communicate instructions, assist with training, and help the team reach performance goals.
• Perform tasks including lifting up to 30 pounds, working in hot/cold environments, and safe handling of equipment.

Skills

Lead role in food service

Cooking in high-volume fast casual

Computers & learning new software

Allergen training

Job description

Posting Number:

PG195219SP

Internal Recruitment:

No

Working Title:

Shift Lead

Anticipated Hiring Range:

$37,440 - $42,000

Work Schedule:

40 hours per week; work hours may vary based on business needs; work schedule may include nights, weekends and holidays. May be required to work some overtime.

Job Location:

Raleigh, NC

Department:

NC State Dining

About the Department:

Campus Enterprises is NC State University’s division of retail and hospitality organizations — NC State Dining, NC State Stores, Lonnie Poole Golf Course, NC State Student Centers (Witherspoon and Talley), and the One Card Office. Each department is dedicated to providing service excellence, value and enrichment of the student experience in support of academic success. NC State Dining provides campus wide food services to students, staff, and faculty on the North Carolina State University Campus. NC State Dining operates 10 cafes, 3 food courts and 6 dining halls, 4 markets, 1 restaurant, vending, a nutritional counseling service, and a catering department. The department employs approximately 1000 temporary and student employees and approximately 190 permanent EHRA and SHRA employees.

Wolfpack Perks and Benefits:

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Propositionand learn more about what makes NC State the best place to learn and work for everyone. What we offer:

• Medical, Dental, and Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
• And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community. Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Essential Job Duties:

NC State Dining is seeking a dynamic, hands‑on Shift Lead to assist in managing the daily operations of a high‑volume dining location. This role provides leadership and guidance to temporary and student employees, helps ensure smooth and efficient operations, supports employee training, and maintains compliance with all dining, brand, safety, and customer service standards.

• Lead daily shift operations in a fast‑paced food service environment, ensuring quality, efficiency, and adherence to recipes and food preparation standards.
• Support and guide team members while maintaining excellent customer service and fostering positive communication with staff and guests.
• Ensure compliance with all food safety, sanitation, and workplace safety procedures, including the safe operation of kitchen equipment.
• Follow and communicate written and verbal instructions, assist with training, and help the team achieve performance and operational goals.
• Perform physically demanding tasks, including lifting up to 30 pounds regularly, working in hot and cold environments, and handling kitchen equipment safely.

Other Responsibilities:

• Model the Division’s mission and values, introduce the Division’s mission and values to the employees, and foster a positive, cohesive workplace and congeniality among co‑workers.
• Understand the goals and culture of the organization, and understand how employees’ work activities, teamwork, and customer service impact clients. Work with your supervisor and colleagues to understand these goals and the culture.
• Adhere to all University policies, procedures, and regulations, and Division standard operating practices and protocols.
• Due to operational needs of the NC State Dining department, an employee may be assigned to work in any NC State Dining department including, but not limited special events.
• Perform other duties as assigned to ensure NC State Dining business needs are met.

Minimum Experience/Education:

Demonstrated possession of the competencies necessary to perform the work. Some positions may require certification by the Department of Correction.

Preferred Qualifications:

• Previous experience in working in a lead role in food service, and leading the efforts of other employees and assigning tasks
• Previous cooking experience in high volume fast casual dining
• Proficient in the use of computers and have the ability to learn new software programs
• Allergen training

Required License or Certification:

• ServSafe certification or the ability to obtain within 90 days of employment.
• Certification must be maintained as a condition of employment.

Valid NC Driver's License required:

No

Commercial Driver's License Required?:

No

Job Open Date:

09/22/2026

Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.):

09/28/2026

Notice to Applicants:

Please make sure that the work history you list on your application is identical to the work history listed on your resume.

Special Instructions:

Applicant required documents: Cover Letter and Resume. This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Position Number:

00041473

Position Type:

SHRA

Position Classification Band Title:

Food Services Technician

Position Classification Band Level:

Advanced

Position Classification Salary Range:

$ 35,845 - $ 44,237

Salary Grade Equivalency:

GN03

Alternate Option:

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Full Time Equivalent (FTE) (1.0 = 40 hours/week):

1.00

Appointment:

12 Month Recurring

Mandatory Designation - Adverse Weather:

Mandatory - Adverse Weather

Mandatory Designation - Emergency Events:

Mandatory - Medical Emergencies, Mandatory - Fire/Explosions, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies

Time Limited Position:

No

Department Id:

471503 - Dining Atrium

EEO:

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at [phone] or [e-mail]. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.