Food Service Supervisor

North Carolina State University; Raleigh (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, and Vision.

Retirement Programs.

Paid Time Off and Other Leave Programs

12 Holidays Each Year.

Tuition and Academic Assistance.

Job summary

NC State Dining is seeking a dynamic Food Service Supervisor to oversee daily operations of a campus cafe or market. This is a working supervisory role requiring hands-on leadership and a focus on exceptional customer service and culinary quality during peak hours.

You will lead by example, hire and train staff, manage inventories and costs, and ensure compliance with Wake County Health Department rules and a Grade A sanitation rating.

Qualifications

• High School diploma or equivalent with at least 1 year in food service.
• Experience in the food service industry and barista operations.
• Supervisory experience in planning, budgeting, and scheduling.
• Strong customer service and communication skills; ability to work with teams.

Responsibilities

• Oversee daily front- and back-of-house operations.
• Hire, schedule, and train student and temporary staff.
• Maintain food quality and manage inventories.
• Resolve customer issues and ensure fast service.
• Uphold sanitation and health standards and records.

Skills

Customer service

Leadership

Communication

Sanitation & safety

Computer literacy

Training & coaching

Teamwork

Education

High school diploma or equivalent

Tools

Computers & software

Job description

Work Schedule:

40 hours per week; work hours may vary based on business needs; work schedule may include nights, weekends and holidays. May be required to work some overtime.

Job Location:

Raleigh, NC.

About the Department:

Campus Enterprises is NC State University’s division of retail and hospitality organizations — NC State Dining, NC State Stores, Lonnie Poole Golf Course, NC State Student Centers (Witherspoon and Talley), and the One Card Office. Each department is dedicated to providing service excellence, value and enrichment of the student experience in support of academic success.

NC State Dining provides campus wide food services to students, staff, and faculty on the North Carolina State University Campus. NC State Dining operates 10 cafes, 3 food courts and 6 dining halls, 4 markets, 1 restaurant, vending, a nutritional counseling service, and a catering department. The department employs approximately 1000 temporary and student employees and approximately 180 permanent EHRA and SHRA employees.

Wolfpack Perks and Benefits:

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

What we offer:

• Medical, Dental, and Vision.


• Flexible Spending Account.


• Retirement Programs.


• Disability Plans.


• Life Insurance.


• Accident Plan.


• Paid Time Off and Other Leave Programs.


• 12 Holidays Each Year.


• Tuition and Academic Assistance.


• And so much more.
  

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer:

Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Essential Job Duties:

NC State Dining is seeking a dynamic, hands-on Food Service Supervisor to oversee the daily operations of a campus café or market. This is a working supervisory role where you will lead by example, driving exceptional customer service and culinary quality during peak service hours. If you are a collaborative leader dedicated to fostering a safe, high-energy environment for the Wolfpack community, we want you on our team!

Key Responsibilities:

• Daily Operations & Leadership: Oversee front- and back-of-house operations, including opening/closing procedures, cash handling, register setup, and attractive product displays.


• Team Management: Interview, hire, schedule, and train student and temporary staff. Mentor employees through cross-training, one-on-one coaching, and daily duty assignments.


• Quality & Inventory Control: Maintain brand-specific standards for food and beverage quality. Assist with vendor ordering, conduct regular inventories, and utilize the C-Board food system to manage food and labor costs.


• Customer Service Excellence: Maintain a strong presence to resolve customer issues on the spot, build rapport with guests, and ensure swift, friendly service.


• Sanitation & Safety: Uphold strict Wake County Health Department and food code rules to maintain a Grade A sanitation rating (95% or better). Ensure all allergen best practices and sanitation logs are strictly followed..

Why Join the Pack?

At NC State, you’ll be part of a dynamic campus culture that values innovation and service. We offer a stable work environment where your leadership directly impacts the daily lives of thousands of students.

Other Responsibilities:

• Model the Division’s mission and values, introduce the Division’s mission and values to the employees, and foster a positive, cohesive workplace and congeniality among co-workers.


• Understand the goals and culture of the organization, and understand how employees’ work activities, teamwork, and customer service impact clients. Work with your supervisor and colleagues to understand these goals and the culture.


• Adhere to all University policies, procedures, and regulations, and Division standard operating practices and protocols.


• Due to operational needs of the NC State Dining department, an employee may be assigned to work in any NC State Dining department including, but not limited to special events.


• Perform other duties as assigned to ensure NC State Dining business needs are met.

Qualifications.

Minimum Experience/Education:

High School diploma or equivalency and one year of experience in food preparation or service activities in a commercial kitchen; or an equivalent combination of training and experience.

Preferred Qualifications:

• Experience in the food service industry, including barista operations and knowledge of food service best practices.


• Supervisory experience with responsibility for planning, forecasting, ordering, budgeting, and resolving day-to-day operational issues.


• Experience hiring, training, coaching, and developing employees while fostering positive employee relations and effective team performance.


• Demonstrated commitment to customer service, with strong verbal and written communication skills.


• Knowledge of sanitation, safety, and health regulations, along with proficiency using computers and the ability to learn new software applications.

Required License or Certification:

• ServSafe certification or the ability to obtain within 90 days of employment.


• Certification must be maintained as a condition of employment.


• Must obtain Brand specific certification, if applicable, as required by location within 90 days of employment.

EEO:

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at [phone] or [e-mail].

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.