Shift Lead

NC State University; Raleigh (NC); On-site; USD 37,000 - 42,000; Full time

Job summary

NC State Dining is seeking a dynamic, hands-on Shift Lead to assist in managing the daily operations of a high-volume dining location. This role provides leadership and guidance to temporary and student employees, helps ensure smooth and efficient operations, supports employee training, and maintains compliance with all dining, brand, safety, and customer service standards.

The position involves leading daily shift operations, delivering excellent customer service, and ensuring food safety and

Qualifications

• Experience leading staff in food service environments.
• Experience in high-volume fast casual dining preferred.
• Proficient with computers and able to learn new software programs.

Responsibilities

• Lead daily shift operations in a fast-paced food service environment, ensuring quality, efficiency, and adherence to recipes and food preparation standards.
• Support and guide team members while maintaining excellent customer service and fostering positive communication with staff and guests.
• Ensure compliance with all food safety, sanitation, and workplace safety procedures, including the safe operation of kitchen equipment.
• Follow and communicate written and verbal instructions, assist with training, and help the team achieve performance and operational goals.
• Perform physically demanding tasks, including lifting up to 30 pounds regularly, working in hot and cold environments, and handling kitchen equipment safely.

Skills

Lead role in food service

Team leadership

Customer service excellence

Job description

Please see Special Instructions for more details.

Applicant required documents: Cover Letter and Resume.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Job Posting Information

Posting Number

Posting Number PG195219SP

Internal Recruitment

Internal Recruitment No

Working Title

Anticipated Hiring Range

Anticipated Hiring Range $37,440 - $42,000

Work Schedule

Work Schedule 40 hours per week; work hours may vary based on business needs; work schedule may include nights, weekends and holidays. May be required to work some overtime.

Job Location

Department

Department NC State Dining

About the Department

Campus Enterprises is NC State University’s division of retail and hospitality organizations — NC State Dining, NC State Stores, Lonnie Poole Golf Course, NC State Student Centers (Witherspoon and Talley), and the One Card Office. Each department is dedicated to providing service excellence, value and enrichment of the student experience in support of academic success.

NC State Dining provides campus wide food services to students, staff, and faculty on the North Carolina State University Campus. NC State Dining operates 10 cafes, 3 food courts and 6 dining halls, 4 markets, 1 restaurant, vending, a nutritional counseling service, and a catering department. The department employs approximately 1000 temporary and student employees and approximately 190 permanent EHRA and SHRA employees.

Wolfpack Perks and Benefits

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership , and Wellness Programs that aim to build a thriving wolfpack community.

NC State Dining is seeking a dynamic, hands‑on Shift Lead to assist in managing the daily operations of a high-volume dining location. This role provides leadership and guidance to temporary and student employees, helps ensure smooth and efficient operations, supports employee training, and maintains compliance with all dining, brand, safety, and customer service standards.

• Lead daily shift operations in a fast-paced food service environment, ensuring quality, efficiency, and adherence to recipes and food preparation standards.
• Support and guide team members while maintaining excellent customer service and fostering positive communication with staff and guests.
• Ensure compliance with all food safety, sanitation, and workplace safety procedures, including the safe operation of kitchen equipment.
• Follow and communicate written and verbal instructions, assist with training, and help the team achieve performance and operational goals.
• Perform physically demanding tasks, including lifting up to 30 pounds regularly, working in hot and cold environments, and handling kitchen equipment safely.

Other Responsibilities

• Model the Division’s mission and values, introduce the Division’s mission and values to the employees, and foster a positive, cohesive workplace and congeniality among co-workers.
• Understand the goals and culture of the organization, and understand how employees’ work activities, teamwork, and customer service impact clients. Work with your supervisor and colleagues to understand these goals and the culture.
• Adhere to all University policies, procedures, and regulations, and Division standard operating practices and protocols.
• Due to operational needs of the NC State Dining department, an employee may be assigned to work in any NC State Dining department including, but not limited special events.
• Perform other duties as assigned to ensure NC State Dining business needs are met.

Qualifications

Demonstrated possession of the competencies necessary to perform the work.

Preferred Qualifications

• Previous experience in working in a lead role in food service, and leading the efforts of other employees and assigning tasks
• Previous cooking experience in high volume fast casual dining
• Proficient in the use of computers and have the ability to learn new software programs

Required License or Certification

• ServSafe certification or the ability to obtain within 90 days of employment.
• Certification must be maintained as a condition of employment.

Valid NC Driver's License required

Valid NC Driver's License required No

Commercial Driver's License Required?

Commercial Driver's License Required? No

Recruitment Dates and Special Instructions

Job Open Date

Job Open Date 09/22/2026

Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)

Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.) 09/28/2026

Notice to Applicants

Please make sure that the work history you list on your application is identical to the work history listed on your resume.

Special Instructions

Applicant required documents: Cover Letter and Resume.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Position Number

Position Number 00041473

Position Type

Position Type SHRA

Position Classification Band Title

Position Classification Band Level

Position Classification Band Level Advanced

Position Classification Salary Range

Position Classification Salary Range $ 35,845 - $ 44,237

Salary Grade Equivalency

Salary Grade Equivalency GN03

Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Full Time Equivalent (FTE) (1.0 = 40 hours/week)

Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.00

Appointment

Appointment 12 Month Recurring

Mandatory Designation - Adverse Weather

Mandatory Designation - Adverse Weather Mandatory - Adverse Weather

Mandatory Designation - Emergency Events

Mandatory Designation - Emergency Events Mandatory - Medical Emergencies, Mandatory - Fire/Explosions, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies

Time Limited Position

Time Limited Position No

Time-Limited Appointment Length (if applicable)

Department Id

Department Id 471503 - Dining Atrium

EEO

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How did you learn of this opportunity?
  • NCSU Website
  • Job Alert (automated email from our system)
  • NCSU Executive Search Services
  • Monster.com
  • CareerBuilder.com
  • InsideHigherEd.com
  • HigherEdJobs.com
  • Other Online Job Board
  • Carolina Job Finder / Employment Guide
  • Job / Career Fair
  • The Chronicle of Higher Education
  • Professional Journal
  • Print Advertisement (Newspaper / Periodical)
  • Radio / Television Advertisement
  • Professional Organization
  • Higher Education Recruitment Consortium (HERC)
  • Direct Contact from NCSU HR Representative / Recruiter
  • NCSU Employee Referral
  • Social Media (LinkedIn, Twitter, Facebook, Other)
  • Other
• If you learned about this vacancy from \"other source\" or \"other website\", please provide the source.

  (Open Ended Question)

• * Briefly please describe your experience in a food, retail, and customer service environment.

  (Open Ended Question)

Required Documents

• Resume
• Cover Letter

NC STATE UNIVERSITY
RALEIGH, NC 27695
PHONE: [phone]