Shift Lead

Walgreens; Portland (ME); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in retail seeks a dedicated team member to manage store operations, enhance customer experiences, and ensure compliance with regulations. The role involves opening and closing the store, assisting with inventory, and training team members. Ideal candidates will have leadership experience and a commitment to customer service.

Qualifications

• One year of leadership or supervisory experience required.
• Fluency in English is necessary.

Responsibilities

• Opens and closes the store, ensuring readiness for business.
• Engages customers and resolves issues for a positive experience.
• Maintains accurate inventory counts and compliance with regulations.

Skills

Customer Service

Leadership

Job description

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups, cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening the back door of the store for deliveries.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested at cash registers.
• Models and delivers a distinctive and delightful customer experience.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive experience.
• Shares customer service best practices with team members to deliver a memorable customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Holds store keys to open and close without management as necessary.
• Assists with and coaches team members in warehouse and vendor ordering processes, including opening the backdoor for vendor deliveries.
• Registers all sales accurately, including managing scanning errors, price verifications, and voids.
• Helps review order exceptions and manages reverse logistics like returns and empty packages.
• Supports evaluation and development of store displays, including resets and revisions.
• Maintains accurate inventory counts and ensures proper signage and pricing, adhering to local regulations.
• Assists with bookkeeping activities like cash reports, counts, and bill payments.
• Supports store cleanliness and maintenance, requesting repairs as needed.
• Handles product placement and stock rotation, especially for food items.
• Has working knowledge of store systems and equipment.
• Assists at the pharmacy out window when requested.
• Ensures compliance with laws regarding regulated products and conducts bag checks of team members.
• Follows company policies, maintains respectful relationships, and completes assigned tasks.

Training & Personal Development

• Attends training sessions and completes required PPLs.
• Obtains and maintains valid PTCB certification or pharmacy license as required.

Communications

• Acts as a liaison between management and team members, communicating tasks when management is absent.
• Reports disciplinary issues and customer complaints to management.

Minimum Requirements

• One year of leadership, supervisory, or retail key holder experience.
• Fluency in reading, writing, and speaking English (except in Puerto Rico).