Shift Lead

A Caring Doctor (New Jersey), P.C.; Metuchen (NJ); On-site; USD 40,000 - 65,000; Full time

Job summary

Banfield Pet Hospital is seeking a Shift Lead to support client services and veterinary team leadership. The role assists in guiding the staff to maximize productivity and profitability, collaborating with the Practice Manager and COS for effective communication with clients and colleagues.

The position requires weekend and evening availability, two years of veterinary hospital experience, and a commitment to high-quality care and client education.

Qualifications

• Two years of veterinary hospital experience.
• Willing to work weekend and evening shifts.
• Able to work in a loud, high-activity environment.
• Belief in preventive care.

Responsibilities

• Assist and support hospital leadership to build an efficient, productive team.
• Supervise team to ensure quality medical care and exceptional client service.
• Promote Banfield protocols and prioritize practice goals.
• Schedule associates to meet client needs and CE planning.
• Ensure adherence to policies and dress/grooming guidelines.

Skills

Leadership

Client service

Communication

Team coordination

Job description

Role Overview

The Shift Lead performs the duties of a Client Services Coordinator or Vet Assistant when not filling in for the Practice Manager or Chief of Staff. The role assists in guiding the team to maximize productivity and profitability, works with the Practice Manager and/or Chief of Staff (COS) to ensure effective communication with clients, internal stakeholders and colleagues.

Responsibilities

• Assisting and supporting hospital leadership in developing an efficient, productive team that provides the highest quality care and service to pets and clients.
• Following Banfield protocols and practices, focusing the team to achieve practice priorities while building culture and brand.
• Day‑to‑day supervision of the team when called upon and ensuring quality medical care, exceptional client service, associate engagement and maximum productivity.
• Helping create an environment where a team can deliver efficient and effective veterinary care to pets, fostering associate engagement and satisfaction.
• Providing professional, efficient and exceptional client service (lead by example), ensuring all associates do the same, including client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information; resolving client issues.
• Assisting in effectively scheduling associates to meet client needs, proactively planning time off and CE scheduling.
• Ensuring compliance with all practice policies and procedures.
• Ensuring adherence to Banfield dress and grooming guidelines.

Qualifications

• You must believe preventive care is the best and only way to achieve a long and healthy life for each pet.
• You must embrace and thrive on providing exceptional client and pet experiences.
• You must be available to work weekend and evening shifts.
• You must be comfortable working in an environment with loud noise and strong smells.
• You must be 18 years of age or older.
• You must have a minimum of two years of veterinary hospital experience.

EEO Statement

We are a drug‑free, smoke‑free, equal‑opportunity employer. Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.