Shift Lead

Medical Management International, Inc.; Oceanside (CA); Presencial; USD 52.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

Paid time off

Health insurance

Descripción de la vacante

Banfield Pet Hospital in Oceanside, CA is seeking a Shift Lead to support the Practice Manager and COS, supervise the team, and ensure high-quality veterinary care and client service. The role centers on leading a productive team, upholding Banfield standards, and promoting a culture of care across the hospital.

The position requires weekend and evening shifts, a commitment to client education about preventive care and hospital services, and ensuring staff engagement and adherence to policies

Formación

• Minimum of two years of veterinary hospital experience.

Responsabilidades

• Supervise the team to maximize productivity and quality care in the hospital.
• Assist in guiding the team to provide exceptional client service and education.
• Support Practice Manager and Chief of Staff in daily operations and policy adherence.
• Ensure scheduling meets client needs while planning time off and CE scheduling.
• Maintain compliance with practice policies, dress and grooming guidelines.

Conocimientos

Veterinary hospital experience

Descripción del empleo

Shift Lead Position Profile

The role of the Shift Lead is to perform the duties of a Client Services Coordinator or Vet Assistant when not filling in or assisting the Practice Manager or Chief of Staff in guiding the team to maximize productivity and profitability of the hospital. This position works with the Practice Manager and/or Chief of Staff (COS) to ensure effective communication with all clients and internal stakeholders and colleagues.

The right person for this job takes great enjoyment in:

Assisting and supporting the hospital leadership in developing an efficient, productive team that provides the highest quality care and service to the most pets and clients.

Following Banfield protocols and practices, focusing the team to achieve practice priorities while building our culture and brand.

Day-to-day supervision of the team when called upon and ensuring quality medical care, exceptional client service, associate engagement and maximum productivity.

Helping create an environment where a team can deliver quality, efficient and effective veterinary care to pets and fostering an environment that engages associates, where associates do their best and feel good about being a member of the team.

Providing professional, efficient and exceptional client service (lead by example), ensuring all associates do the same, to include client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information; effectively resolve client issues.

Assisting in effectively scheduling associates to meet client needs according, while proactively planning time off and CE scheduling.

Ensuring compliance with all practice policies and procedures.

Ensuring adherence to Banfield dress and grooming guidelines.

A career at Banfield means you'll find yourself working in the pet healthcare field alongside industry experts with a chance to make a difference in the lives of pets and the clients we serve through client education and effective communications.

Work in a fun team environment that offers a clear career path you can pursue if continued growth and learning is your goal.

Benefits

• Banfield offers all associates a generous benefits package including 401(k), paid time off and Optimum Wellness Plans ® for your pets.
• In addition, medical, vision and dental insurance is offered to associates based on eligibility.

You must believe preventive care is the best and only way to achieve a long and healthy life for each pet.

You must embrace and thrive on providing exceptional client and pet experiences.

You must be available to work weekend and evening shifts.

You must be comfortable working in an environment with loud noise and strong smells.

You must be 18 years of age or older.

You must have a minimum of two years of veterinary hospital experience.

We are a drug-free, smoke-free, equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability.

Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced.

Banfield Pet Hospital is an equal opportunity employer.

Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondisc.

About Us

Banfield is a community of caring people marked by a diversity of thought, background and approach. Together, we’re bonded by a commitment to our purpose: A BETTER WORLD FOR PETS. Our pledge is to create an inclusive environment where associates can be themselves, so that we can find value in our differences. And we know that’s best achieved by upholding the health and well-being of our associates.

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