Shift Lead

Ontario Trillium Foundation; McKinney (TX); On-site; USD 1,653,000 - 2,066,000; Full time

Job summary

Smoothie King is seeking a Shift Lead to help guests achieve their fitness and nutrition goals by guiding product choices and leading a small team during shifts. The role involves upselling, cash handling, and ensuring smooth store operations in the absence of the General Manager.

As a Shift Lead, you will reinforce brand standards, train Team Members, and maintain guest-focused service while balancing inventory and daily tasks.

Qualifications

• Experience delivering strong guest service and upselling.
• Ability to lead Team Members on shift and delegate tasks.
• Comfort with cash handling and inventory reporting.
• Adherence to brand standards and store processes.

Responsibilities

• Assist guests in selecting smoothies and retail products to meet goals.
• Provide guidance to Team Members when General Managers are not in-store.
• Upsell and support POS sales while maintaining accuracy.
• Maintain deployment maps and ensure smooth shift operations.
• Uphold company ethics, values and cash/inventory controls.

Skills

Guest service

Upselling

Cash handling

Team leadership

Time management

Tools

POS system

Job description

Job Purpose

Shift Leads serve as the Team Leader. They not only help Guests meet their fitness and nutrition goals by assisting them to help select smoothies and retail products that inspire them maintain a healthy and active lifestyle but, also, provide guidance to Team Members when General Managers are not in the store.

Duties & Responsibilities

Composure

• “Thinks on their feet" at all times regardless of internal or external pressures
• Informs General Manager to all problems or unusual matters of significance
• Assists Team Members at the point of sale (POS) with upselling

Delegation

• Ensures deployment maps are in use and all Team Members understand assigned stations to maintain efficient store operations
• Assists in Team Member management during scheduled shifts

Drive for Results

• Supports and adheres to company standards for operations, marketing/communications and brand identity
• Encourages Team Members on shift to exceed goals and complete all checklist tasks

Ethics & Values

• Fulfills cash handling and inventory reporting responsibilities with honesty
• Is trusted and relied upon with sensitive information from both their Team and General Manager
• Lives and promotes the culture, values, vision and mission of Smoothie King
• “Does things the right way” Exemplifies operational standards to Team Members when completing tasks around the store

Guest Focus

• Is responsible for product and Guest Service experience
• Ensures Guests purpose is met when smoothies are ordered
• Greets and engages with the Guest to provide a friendly experience
• Ensures self and team on shift demonstrate “Guest comes first” attitude
• Blends smoothie according to the recipe ticket for a consistent taste

Self-Development

• Is willing and looking to take on new tasks outside of their role
• Asks for feedback from General Manager

Time Management

• Shows up on time for work
• Balances personal life without interference to their work schedule at Smoothie King
• Talks through checklist tasks with Team Members that need to be completed during the shift