SHIFT LEAD

Ontario Trillium Foundation; Raleigh (NC); On-site; USD 15,153 - 16,531; Full time

Benefits offered by this job

Free smoothies on shift days

Flexible work schedules

Paid lunches and parties

Fitness challenges

Job summary

Smoothie King in Raleigh, NC is hiring a Shift Lead to guide team members and ensure exceptional guest experiences. The ideal candidate will possess strong communication and leadership skills, be at least 18 years old, and ideally have experience in fast-food environments. Key responsibilities include preparing smoothies, managing store operations, and adhering to food safety standards. Benefits include free smoothies on shift days and flexible working hours. Start earning between $11-$12 per hour plus tips based on experience.

Qualifications

• Ability to connect and communicate effectively with guests and team members.
• Must be at least 18 years of age.
• Experience in a fast-food environment preferred.
• Ability to lead by example in a fast-paced setting.
• Willingness to comply with dress code and food safety regulations.

Responsibilities

• Lead team members when the General Manager is absent.
• Ensure guest satisfaction and smooth store operations.
• Maintain cleanliness and food safety standards.
• Work flexible hours around school schedules.

Skills

Guest service attitude

Communication skills

Leadership abilities

Time management

Food safety knowledge

Job description

Job Purpose

Shift Leads serve as the Team Leader. They not only help Guests meet their fitness and nutrition goals by assisting them to select smoothies and retail products that inspire them to maintain a healthy and active lifestyle, but also provide guidance to Team Members when General Managers are not in the store.

Duties & Responsibilities

Composure

• “Thinks on their feet" at all times regardless of internal or external pressures
• Informs General Manager of all problems or unusual matters of significance
• Assists Team Members at the point of sale (POS) with upselling

Delegation

• Ensures deployment maps are in use and all Team Members understand assigned stations to maintain efficient store operations
• Assists in Team Member management during scheduled shifts

Drive for Results

• Supports and adheres to company standards for operations, marketing/communications and brand identity
• Encourages Team Members on shift to exceed goals and complete all checklist tasks

Ethics & Values

• Fulfills cash handling and inventory reporting responsibilities with honesty
• Is trusted and relied upon with sensitive information from both their Team and General Manager
• Lives and promotes the culture, values, vision and mission of Smoothie King
• “Does things the right way” Exemplifies operational standards to Team Members when completing tasks around the store

Guest Focus

• Is responsible for product and Guest Service experience
• Ensures Guests purpose is met when smoothies are ordered
• Greets and engages with the Guest to provide a friendly experience
• Ensures self and team on shift demonstrate “Guest comes first” attitude
• Blends smoothie according to the recipe ticket for a consistent taste

Self-Development

• Is willing and looking to take on new tasks outside of their role
• Asks for feedback from General Manager

Time Management

• Shows up on time for work
• Balances personal life without interference to their work schedule at Smoothie King
• Talks through checklist tasks with Team Members that need to be completed during the shift

Core Responsibilities

• Blends delicious tasting smoothies.
• Ensures Guest’s purpose is met when smoothies are ordered.
• Greets and engages the Guest to provide a friendly experience
• Properly preps all fruits, vegetables, frozen items, powders, and juices.
• Performs opening and/or closing duties.
• Performs store checklist tasks.
• Shows up on time and ready to work.
• Lives and promotes the culture, values, and mission of Smoothie King

Qualifications

• Ability to connect and communicate with guests and team members with a “guest comes first” attitude.
• At least sixteen (18) years of age or older.
• Experience in a fast-food environment preferred, but not necessary.
• Ability to lead both by example and direction in a fast-paced environment.
• Ability to follow procedures and willingness to comply with dress code requirements.
• Ability to keep the store clean and follow food safety regulations.
• Ability to move boxes, weighing up to 55 lbs throughout the store.
• Ability to position self to bend, reach and scoop through assigned shifts.

Benefits

• Free smoothies on days you have scheduled shifts.
• Flexible work schedules.
• Paid lunches and parties.
• Fitness challenges and other fun activities.
• Benefits package for all team members.

Compensation

Shift Leads start at $11‑12 per hour PLUS tips, depending on experience. Scheduling is flexible and can be arranged around your school schedule.