Shift Lead

Take 5 Car Wash; Lexington (SC); On-site; USD 12,673 - 19,286; Full time

Job summary

Whistle is seeking a dedicated Shift Lead to ensure smooth shift operations and a standout customer experience. You will engage customers, guide daily operations, and uphold site standards while stepping in for leadership during absences.

The role emphasizes safety, team coordination, and attention to quality, with opportunities to drive improvements and mentor staff. Strong communication and hands-on leadership are essential for success.

Responsibilities

• Greet customers and provide a positive, friendly experience.
• Answer questions about services, wash options, and memberships clearly and courteously.
• Promote unlimited wash memberships and other offerings to drive engagement and sales.
• Educate customers on wash packages and services available.
• Observe interactions to identify opportunities to enhance service and give feedback.
• Direct vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process.
• Prepare vehicles for washing by checking for loose items and removing obstacles.
• Monitor equipment during operations and report malfunctions.
• Follow and enforce all safety protocols to protect customers, staff and equipment.
• Assist team members in resolving operational issues quickly to keep the site running efficiently.
• Serve as a key holder and perform opening and closing procedures accurately.
• Lead the team during shifts, providing direction in the absence of leadership.
• Delegate tasks to ensure smooth site operations.
• Monitor team performance and provide guidance or feedback.
• Handle unexpected challenges or staff issues during shifts, escalate when necessary.
• Inspect each vehicle before and after wash to ensure quality standards.
• Uphold quality checks and report missed spots or issues.
• Provide feedback to maintain consistent wash quality and look for process improvements.

Skills

Customer engagement

Team leadership

Safety protocols

Operational efficiency

Job description

As a Shift Lead, you’ll help ensure that every shift runs smoothly by supporting the team and delivering a great customer experience. You’ll engage with customers, assist with daily operations, uphold site standards, and step in to lead the team when management is not on-site to ensure both staff and customers are assisted.

Key Responsibilities

Customer Engagement

• Greet customers as they arrive and provide a positive, friendly experience.
• Answer customer questions about services, wash options, and memberships clearly and courteously.
• Promote unlimited wash memberships and other offerings to drive engagement and sales.
• Educate new customers on the variety of wash packages and services available.
• Observe customer interactions to identify opportunities to enhance service and provide feedback to the team.

Operations & Safety

• Direct vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process.
• Prepare vehicles for washing by checking for loose items and removing obstacles as needed.
• Monitor equipment during operations, identifying and reporting any malfunctions or issues.
• Follow and enforce all safety protocols to protect customers, team members, and equipment.
• Assist team members in resolving operational issues quickly to keep the site running efficiently.

Team Leadership

• Serve as a key holder and perform opening and closing procedures accurately and on time.
• Lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader.
• Delegate tasks to team members to ensure smooth site operations throughout the shift.
• Monitor team performance and provide guidance or feedback as needed to keep operations on track.
• Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary.

Attention to Detail

• Inspect each vehicle before and after the wash to ensure it meets Whistle’s quality standards.
• Uphold the “Sparkle Assurance” by checking for missed spots, streaks, or any other issues.
• Report any equipment or operational issues that could affect wash quality.
• Provide feedback or guidance to team members to help maintain consistent wash quality.
• Continuously look for ways to improve processes to exceed customer expectations.

Base Pay Range

$9.20 - $14.00

If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.