Shift Lead

Whistle Express Car Wash; Kent (OH); On-site; USD 14,602 - 20,664; Full time

Job summary

Whistle Express Car Wash in Ohio is seeking a Shift Lead to keep each shift running smoothly by supporting the team and delivering a great customer experience. You will engage with customers, assist with daily operations, and uphold site standards.

As a key holder, you’ll open and close the site, guide team members, handle unexpected challenges, and ensure consistent wash quality. Strong communication, safety awareness, and a proactive attitude are essential to succeed in this role.

Qualifications

• Customer service experience and a friendly demeanor.
• Ability to guide a team and ensure smooth shift operations.
• Familiarity with safety protocols and quality standards.

Responsibilities

• Greet customers and explain services and memberships.
• Direct vehicles through wash and prepare cars for service.
• Lead shifts and delegate tasks when leaders are absent.
• Inspect vehicles for quality and report issues.
• Uphold safety protocols and resolve operational issues.

Skills

Customer engagement

Operations support

Team leadership

Safety procedures

Job description

As a Shift Lead, you’ll help ensure that every shift runs smoothly by supporting the team and delivering a great customer experience. You’ll engage with customers, assist with daily operations, uphold site standards, and step in to lead the team when management is not on-site to ensure both staff and customers are assisted.

Key Responsibilities

Customer Engagement

• Greet customers as they arrive and provide a positive, friendly experience.
• Answer customer questions about services, wash options, and memberships clearly and courteously.
• Promote unlimited wash memberships and other offerings to drive engagement and sales.
• Educate new customers on the variety of wash packages and services available.
• Observe customer interactions to identify opportunities to enhance service and provide feedback to the team.

Operations & Safety

• Direct vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process.
• Prepare vehicles for washing by checking for loose items and removing obstacles as needed.
• Monitor equipment during operations, identifying and reporting any malfunctions or issues.
• Follow and enforce all safety protocols to protect customers, team members, and equipment.
• Assist team members in resolving operational issues quickly to keep the site running efficiently.

Team Leadership

• Serve as a key holder and perform opening and closing procedures accurately and on time.
• Lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader.
• Delegate tasks to team members to ensure smooth site operations throughout the shift.
• Monitor team performance and provide guidance or feedback as needed to keep operations on track.
• Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary.

Attention to Detail

• Inspect each vehicle before and after the wash to ensure it meets Whistle’s quality standards.
• Uphold the “Sparkle Assurance” by checking for missed spots, streaks, or any other issues.
• Report any equipment or operational issues that could affect wash quality.
• Provide feedback or guidance to team members to help maintain consistent wash quality.
• Continuously look for ways to improve processes to exceed customer expectations.

Base Pay Range

$10.60 - $15.00

If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.