Shift Leader

Whistle Express Car Wash; Denton (TX); On-site; USD 15,000 - 21,000; Full time

Job summary

Whistle Express Car Wash is seeking a Shift Lead to help ensure each shift runs smoothly by supporting the team and delivering an excellent customer experience.

You will engage with customers, assist with daily operations, uphold site standards, and step in to lead the team when management is not on-site to ensure both staff and customers are assisted.

Qualifications

• Lead by example and maintain high standards on shift.
• Opening and closing procedures performed accurately and on time.
• Able to delegate tasks and manage staff during shifts.
• Comfortable working outdoors at a fast pace.

Responsibilities

• Greet customers and provide a positive experience, promote memberships and services.
• Direct vehicles into the wash tunnel and prepare cars for washing.
• Monitor equipment and enforce safety protocols.
• Lead the team during shifts, delegating tasks and guiding performance in the absence of leaders.
• Inspect vehicles before/after wash for quality and report issues.

Skills

Leadership experience

Customer service

Team coordination

Opening/Closing procedures

Outdoor work

Job description

As a Shift Lead, you’ll help ensure that every shift runs smoothly by supporting the team and delivering a great customer experience. You’ll engage with customers, assist with daily operations, uphold site standards, and step in to lead the team when management is not on-site to ensure both staff and customers are assisted.Key Responsibilities:Customer EngagementGreet customers as they arrive and provide a positive, friendly experience.Answer customer questions about services, wash options, and memberships clearly and courteously.Promote unlimited wash memberships and other offerings to drive engagement and sales.Educate new customers on the variety of wash packages and services available.Observe customer interactions to identify opportunities to enhance service and provide feedback to the team.Operations & SafetyDirect vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process.Prepare vehicles for washing by checking for loose items and removing obstacles as needed.Monitor equipment during operations, identifying and reporting any malfunctions or issues.Follow and enforce all safety protocols to protect customers, team members, and equipment.Assist team members in resolving operational issues quickly to keep the site running efficiently.Team LeadershipServe as a key holder and perform opening and closing procedures accurately and on time.Lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader.Delegate tasks to team members to ensure smooth site operations throughout the shift.Monitor team performance and provide guidance or feedback as needed to keep operations on track.Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary.Attention to DetailInspect each vehicle before and after the wash to ensure it meets Whistle’s quality standards.Uphold the “Sparkle Assurance” by checking for missed spots, streaks, or any other issues.Report any equipment or operational issues that could affect wash quality.Provide feedback or guidance to team members to help maintain consistent wash quality.Continuously look for ways to improve processes to exceed customer expectations.#LI-DNIWhat We’re Looking ForOwnership is not assigned here. It is demonstrated.You lead by example. The crew watches how you work. Make it worth watching.You hold the line. The standard does not flex based on who is watching.You are a team-first operator. You share the win, and you own the loss.You are physically active and comfortable working outdoors at a pace.Prior leadership or team experience is a plus. The right instincts matter more than the title.Run it like you own it. Do it like it matters.The best version of this industry is still being built. The people building it start here.If you show up like you own it every shift, there is a place here for you.#LI-DNIBase Pay Range$10.60 - $15.00If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.