Shit Lead

Take 5 Car Wash; Jeffersonville (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

Take 5 Car Wash in Jeffersonville, Indiana is seeking a motivated individual to join their team. The role involves greeting customers, leading team shifts, ensuring safety protocols, and maintaining wash quality. Ideal candidates should have strong customer service skills, experience in a leadership capacity, and a commitment to excellence. This position offers the opportunity to drive performance in a growing environment and promote service memberships.

Qualifications

• Ability to provide a positive, friendly customer experience.
• Experience in promoting services and driving sales.
• Strong leadership skills to guide team performance.
• Adherence to safety protocols and quality standards.

Responsibilities

• Greet customers and provide a friendly experience.
• Direct vehicles safely into the wash tunnel.
• Lead the team during shifts and provide direction.
• Inspect vehicles to maintain wash quality.
• Monitor equipment and report any issues.

Skills

Customer service

Team leadership

Safety protocols

Attention to detail

Communication

Job description

Key Responsibilities

• Greet customers as they arrive and provide a positive, friendly experience.
• Answer customer questions about services, wash options, and memberships clearly and courteously.
• Promote unlimited wash memberships and other offerings to drive engagement and sales.
• Educate new customers on the variety of wash packages and services available.
• Observe customer interactions to identify opportunities to enhance service and provide feedback to the team.

Operations & Safety

• Direct vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process.
• Prepare vehicles for washing by checking for loose items and removing obstacles as needed.
• Monitor equipment during operations, identifying and reporting any malfunctions or issues.
• Follow and enforce all safety protocols to protect customers, team members, and equipment.
• Assist team members in resolving operational issues quickly to keep the site running efficiently.

Team Leadership

• Serve as a key holder and perform opening and closing procedures accurately and on time.
• Lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader.
• Delegate tasks to team members to ensure smooth site operations throughout the shift.:li>
• Monitor team performance and provide guidance or feedback as needed to keep operations on track.
• Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary.

Attention to Detail

• Inspect each vehicle before and after the wash to ensure it meets Whistle’s quality standards.
• Uphold the “Sparkle Assurance” by checking for missed spots, streaks, or any other issues.
• Report any equipment or operational issues that could affect wash quality.
• Provide feedback or guidance to team members to help maintain consistent wash quality.
• Continuously look for ways to improve processes to exceed customer expectations.

If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.