Shift Lead

Whistle Express Car Wash; Cumming (GA); On-site; USD 16,531 - 22,041; Full time

Job summary

Whistle Express Car Wash is seeking a Shift Lead to ensure smooth shift execution and a superior customer experience. You will engage with customers, support daily operations, uphold site standards, and lead the team when management is not on-site.

Responsibilities include guiding staff, ensuring safety protocols, inspecting vehicles, and driving service quality across the wash process. This role emphasizes leadership, client interaction, and operational efficiency on a busy car wash site.

Qualifications

• Experience delivering friendly, professional customer interactions.
• Ability to supervise teams and delegate tasks effectively.
• Knowledge of safety protocols and drive-thru/wash operations.

Responsibilities

• Greet customers and answer questions about services and memberships.
• Assist with daily operations and uphold site standards.
• Lead shifts when management is off-site and support staff.
• Delegate tasks and monitor team performance to keep operations on track.
• Inspect vehicles before/after wash and ensure quality standards.
• Identify issues, report malfunctions, and support problem solving.

Skills

Customer service

Team leadership

Safety compliance

Communication

Job description

As a Shift Lead, you’ll help ensure that every shift runs smoothly by supporting the team and delivering a great customer experience. You’ll engage with customers, assist with daily operations, uphold site standards, and step in to lead the team when management is not on-site to ensure both staff and customers are assisted.As a Shift Lead, you’ll help ensure that every shift runs smoothly by supporting the team and delivering a great customer experience. You’ll engage with customers, assist with daily operations, uphold site standards, and step in to lead the team when management is not on-site to ensure both staff and customers are assisted.Key Responsibilities:Customer EngagementGreet customers as they arrive and provide a positive, friendly experience.Answer customer questions about services, wash options, and memberships clearly and courteously.Promote unlimited wash memberships and other offerings to drive engagement and sales.Educate new customers on the variety of wash packages and services available.Observe customer interactions to identify opportunities to enhance service and provide feedback to the team.Operations & SafetyDirect vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process.Prepare vehicles for washing by checking for loose items and removing obstacles as needed.Monitor equipment during operations, identifying and reporting any malfunctions or issues.Follow and enforce all safety protocols to protect customers, team members, and equipment.Assist team members in resolving operational issues quickly to keep the site running efficiently.Team LeadershipServe as a key holder and perform opening and closing procedures accurately and on time.Lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader.Delegate tasks to team members to ensure smooth site operations throughout the shift.Monitor team performance and provide guidance or feedback as needed to keep operations on track.Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary.Attention to DetailInspect each vehicle before and after the wash to ensure it meets Whistle’s quality standards.Uphold the “Sparkle Assurance” by checking for missed spots, streaks, or any other issues.Report any equipment or operational issues that could affect wash quality.Provide feedback or guidance to team members to help maintain consistent wash quality.Continuously look for ways to improve processes to exceed customer expectations.#LI-DNIBase Pay RangeIf you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.