Shift Lead

Whistle Express Car Wash; White Hall (AR); On-site; USD 13,776 - 20,664; Full time

Job summary

Whistle Express Car Wash in White Hall, Arkansas, is seeking a dedicated team member to enhance customer experiences and lead operations. Responsibilities include greeting customers, promoting membership options, directing vehicles, and ensuring operational excellence. The ideal candidate will have a passion for providing exceptional service and supporting team performance. Join us to drive quality and customer satisfaction in a growing car wash environment.

Responsibilities

• Greet customers and ensure a friendly experience.
• Promote wash memberships and services to drive sales.
• Direct vehicles safely into the wash tunnel.
• Monitor equipment and report any malfunctions.
• Assist team members with operational issues.

Job description

Key Responsibilities

• Greet customers as they arrive and provide a positive, friendly experience.
• Answer customer questions about services, wash options, and memberships clearly and courteously.
• Promote unlimited wash memberships and other offerings to drive engagement and sales.
• Educate new customers on the variety of wash packages and services available.
• Observe customer interactions to identify opportunities to enhance service and provide feedback to the team.

Operations & Safety

• Direct vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process.
• Prepare vehicles for washing by checking for loose items and removing obstacles as needed.
• Monitor equipment during operations, identifying and reporting any malfunctions or issues.
• Follow and enforce all safety protocols to protect customers, team members, and equipment.
• Assist team members in resolving operational issues quickly to keep the site running efficiently.

Team Leadership

• Serve as a key holder and perform opening and closing procedures accurately and on time.
• Lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader.
• Delegate tasks to team members to ensure smooth site operations throughout the shift.:li>
• Monitor team performance and provide guidance or feedback as needed to keep operations on track.
• Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary.

Attention to Detail

• Inspect each vehicle before and after the wash to ensure it meets Whistle’s quality standards.
• Uphold the “Sparkle Assurance” by checking for missed spots, streaks, or any other issues.
• Report any equipment or operational issues that could affect wash quality.
• Provide feedback or guidance to team members to help maintain consistent wash quality.
• Continuously look for ways to improve processes to exceed customer expectations.

If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.