Shift Lead

Insomniacookies; Jacksonville (FL); On-site; USD 30,000 - 40,000; Part time

Benefits offered by this job

Flexible part-time work schedules

Pay on Demand

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Employee discount and FREE cookies

Job summary

Insomniacookies is searching for a Shift Leader for their Jacksonville location. This role involves leading bakery operations, ensuring excellent customer service, and managing the Cookie Crew team effectively.

The ideal candidate should have at least one year of customer service experience, outstanding communication skills, and be capable of lifting up to 40 lbs. The position offers flexible part-time schedules, paid vacation, and exciting perks including employee discounts and FREE cookies!

Qualifications

• At least 1 year of working experience in a customer service focused role.
• Outstanding communication, time management, and people skills.
• Ability to lift up to 40 lbs.

Responsibilities

• Provide incredible customer service and quality products.
• Support store leadership during your shift.
• Prioritize and delegate tasks for baking, cashiering, and cleaning.

Skills

Customer service experience

Point of Sales systems experience

Communication skills

Time management

Ability to lead by example

Job description

Shift Leader

As a Shift Leader at our Jacksonville store located at 47 W. Adams Street Jacksonville, FL 32202, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

SOME OUR SWEET SHIFT LEADER PERKS

• Flexible part-time work schedules
• Pay on Demand (why wait until the end of the week…get paid your earned wages at the end of the day!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient
• Detail focused and results-oriented
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed