Shift Lead

Insomniacookies; Lynchburg (VA); On-site; USD 30,000 - 40,000; Part time

Benefits offered by this job

Flexible part-time work schedules

Pay‑on‑Demand

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Employee discount and free cookies

Job summary

Insomniacookies in Lynchburg, Virginia, is seeking a hands-on Shift Leader to lead the team in providing exceptional customer service and baked goods. You will be responsible for operational leadership during your shift, managing tasks, and ensuring a clean environment.

The ideal candidate must possess at least 1 year of customer service experience and excellent communication skills. This position offers flexible part-time hours and a fun work environment with growth opportunities.

Qualifications

• At least 1 year of working experience in a customer service focused role.
• Ability to lead by example and motivate others.
• Must be legally eligible to work in the United States.

Responsibilities

• Provide incredible customer service and quality products.
• Support store leadership, monitoring production efficiency.
• Prioritize and delegate tasks for baking and cleaning.

Skills

Customer service experience

Point of Sale systems

Communication skills

Time management skills

People skills

Leadership

Job description

As a Shift Leader at our Lynchburg store located at 3920 Wards Rd., Lynchburg, VA 24502, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Shift Leader Perks

• Flexible part-time work schedules
• Pay‑on‑Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth / promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and free cookies with every shift!

Responsibilities

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

Qualifications

• At least 1 year of working experience in a customer service focused role
• Point of Sale systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient demeanor
• Detail focused and results‑oriented
• Ability to lead‑by‑example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed