Shift Lead

Insomnia Cookies; Gainesville (FL); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Flexible part-time schedules

Pet insurance

Excellent training & mentorship

Job stability and growth opportunities

Fun, team environment

Job summary

Insomnia Cookies is seeking a Shift Leader for our UFL store at 1702 W University Ave, Gainsville, FL 32603. You will captain the night shift, lead a cookie crew, deliver outstanding customer service, and keep operations running smoothly.

Ideal candidates have at least 1 year of customer-service experience, POS systems familiarity, excellent communication, leadership ability, and the physical capacity to lift up to 40 lbs. You must be 18+ and legally eligible to work in the United States.

Qualifications

• At least 1 year of customer-service experience.
• POS systems experience.
• Strong communication and people skills.
• Ability to lead by example and motivate others.
• Ability to lift up to 40 lbs and work flexible shifts.

Responsibilities

• Provide incredible customer service and quality products to guests.
• Support store leadership by maintaining operations during your shift.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew.
• Support and work alongside the Cookie Crew.
• Provide a safe, clean working environment and adhere to safe food handling practices.
• Manage cash handling and deposits.

Skills

Customer service

POS experience

Communication skills

Leadership

Time management

Job description

As a Shift Leader at our UFL store located at 1702 W University Ave, Gainsville FL 32603, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers - it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Benefits

• Flexible part‑time work schedules
• Pet insurance for your furry loved ones
• Excellent training & mentorship
• Job stability with a rapidly growing and reputable company
• Achievable growth / promotion opportunities
• Fun, exciting team environment
• FREE cookies with every shift

Responsibilities

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries.
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.
• Support and work alongside the Cookie Crew.
• Provide a safe, clean working environment for our guests and staff and adhere to safe food handling practices.
• Manage cash handling and deposits.

Desired Skills and Experience

• At least 1 year of working experience in a customer‑service focused role.
• Point of Sales systems experience.
• Outstanding communication, time management, and people skills.
• Outgoing, friendly, patient.
• Detail‑focused and results‑oriented.
• Ability to lead by example and motivate others.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.