Shift Lead

Insomniacookies; College Park (MD); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Pay Rate: $16.00/hr

Pay-on-Demand

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Promotion opportunities

Employee discount and FREE cookies

Job summary

Insomniacookies is looking for a Shift Leader for our UMD store in College Park, MD. In this role, you will ensure exceptional customer service and support store operations during shifts, while leading the Cookie Crew team.

The ideal candidate has experience in customer service, excellent communication skills, and a detail-oriented approach. Enjoy perks like daily pay, paid time off, and free cookies with every shift!

Qualifications

• At least 1 year of working experience in a customer service focused role.
• Outstanding communication, time management, and people skills.
• Ability to lead by example and motivate others.

Responsibilities

• Provide incredible customer service and quality products to all guests.
• Support store leadership by maintaining operations during your shift.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning.

Skills

Customer service experience

Point of Sale systems experience

Communication skills

Time management skills

Team leadership

Job description

As a Shift Leader at our UMD store located at 4350 Knox Rd, College Park, MD 20740, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Shift Leader Perks

• Pay Rate: $16.00/hr
• Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

Responsibilities

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

Desired Skills/Experience

• At least 1 year of working experience in a customer service focused role
• Point of Sale systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient demeanor
• Detail focused and results-oriented
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed