Shift Lead

Workstream; Dayton (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Tips included

Paid training

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Free dessert

30% employee discount

Flexible scheduling

Growth opportunities

Team events

Sundays off

Job summary

Crumbl is hiring a Shift Lead to oversee daily operations and guide a dedicated crew in a fast-paced bakery environment. You will supervise, train, and mentor staff while ensuring top-notch customer service and smooth store performance.

The role requires 18+ years old, legal eligibility to work in the U.S., and open Monday–Saturday availability. Competitive pay with tips, benefits, and opportunities for growth are offered.

Qualifications

• Must be 18 years or older.
• Must be legally eligible to work in the United States.
• Open availability Monday–Saturday.
• Ability to lead, mentor, and celebrate the team.
• Strong communication and leadership skills.
• Excellent time management and organization.
• Ability to motivate and support a team in a fast-paced environment.

Responsibilities

• Oversee daily operations and support the team while ensuring outstanding service.
• Create and adjust shift schedules to cover needs.
• Monitor team performance and streamline workflows.
• Coach team members and train new staff.
• Manage daily cash intake, opening/closing registers and deposits.
• Assist customers and run the register.
• Prepare dough, portion dough, and decorate desserts.
• Prepare catering orders and packaging.
• Maintain store cleanliness and stock control.

Skills

Leadership

Communication

Time management

Team motivation

Staff training

Problem solving

Job description

Love Desserts and Leading a Team? Step Into a Sweet Leadership Role!

Now Hiring a Shift Lead at Crumbl!

Join Our Crumbl Crew!

Do you love desserts, teamwork, and helping a team succeed? We’re looking for a motivated Shift Lead who is ready to guide our crew, keep the bakery running smoothly, and create memorable experiences for every customer who walks through our doors.

Crumbl is locally owned and operated while carrying a nationally loved name, and we’re proud to build a team that works hard, supports one another, and delivers incredible desserts every day. This is a great opportunity for someone looking to grow their leadership skills in a fast-paced and fun environment.

Position Available

Shift Lead (18+)

Open Availability Monday–Saturday

Off Every Sunday & Most Major Holidays

What You’ll Be Doing

As a Shift Lead, you will play a key role in overseeing daily operations and supporting the team while ensuring customers receive outstanding service.

Responsibilities include, but are not limited to:

• Supervising employees and helping create shift schedules
• Monitoring team performance to ensure efficient workflows
• Reporting any issues during the shift to management
• Coaching team members and training new staff
• Managing daily cash intake, opening/closing registers and preparing deposits
• Handling customer concerns and employee disputes
• Running the register and assisting customers
• Mixing dough and preparing ingredients
• Balling and portioning dough
• Decorating cookies and desserts
• Preparing catering orders
• Folding boxes and packaging treats
• Answering phones
• Cleaning the store and washing dishes
• Supporting the team to keep the bakery running smoothly

What We’re Looking For

• Must be 18 years or older
• Must be legally eligible to work in the United States
• Open availability Monday–Saturday
• Someone who helps create a positive and supportive work culture
• A positive attitude and great smile that helps uplift both customers and teammates
• A leader who enjoys encouraging, mentoring, and celebrating their team
• Strong communication and leadership skills
• Excellent time management and organization
• Ability to motivate and support a team in a fast-paced environment
• Attention to detail and commitment to quality
• Basic math and computer skills
• Comfortable working in a fast-paced, warm kitchen environment
• Ability to stand for 8-10 hour shifts
• Ability to lift up to 50 lbs

Sweet Perks

• Competitive pay + tips
• Paid training
• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO)
• Free dessert every shift
• 30% employee discount
• Flexible scheduling
• Employee events and activities
• Fun, upbeat team culture
• Sundays off & most major holidays off
• Opportunities for growth and leadership development within the Crumbl family

If you're ready to lead a team, create amazing desserts, and help make every customer’s day a little sweeter, we’d love to meet you.

Crumbl is locally owned and operated while carrying a nationally loved name, and we’re proud to build a team that works hard, supports one another, and delivers incredible desserts every day. Bringing friends and family together over a box of the best desserts in the world!