Shift Leader

Insomniacookies; Towson (MD); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Pay-on-Demand

Free cookies with every shift

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Employee discount

Achievable growth/promotion opportunities

Job summary

Insomniacookies in Towson, Maryland is hiring a Shift Leader who will oversee bakery operations and ensure excellent customer service. You will lead a team, maintain efficient operations, and foster a fun work environment.

The ideal candidate has at least one year of customer service experience along with strong leadership skills. Benefits include pay-on-demand and paid vacations, along with a supportive and interactive team.

Qualifications

• 1 year of working experience in a customer service focused role.
• Outstanding communication, time management, and people skills.
• Ability to lead-by-example and motivate others.

Responsibilities

• Provide incredible customer service and quality products.
• Support store leadership and maintain operations during your shift.
• Manage cash handling and deposits.

Skills

Customer service skills

Communication skills

Time management skills

Leadership abilities

Detail-oriented

Friendly demeanor

Tools

Point of Sales systems

Job description

As a Shift Leader at our TU store located at 407 York Rd, Towson MD 21204, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

SOME OUR SWEET SHIFT LEADER PERKS:

• Pay Rate: $16.00/hr
• Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient
• Detail focused and results-oriented
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed