Shift Lead

Smoothie King (SKFI); Clarksville (TN); On-site; USD 25,000 - 35,000; Full time

Job summary

A forward-thinking company is seeking a dedicated Shift Lead to inspire and guide a team in providing exceptional guest service. In this dynamic role, you'll help customers achieve their fitness and nutrition goals by assisting them with product selections while fostering a positive team environment. This entry-level position offers a full-time opportunity with a flexible schedule and benefits like health insurance and performance bonuses. If you're passionate about healthy living and enjoy working in a fast-paced setting, this position is perfect for you.

Benefits

401(k)

Bonus based on performance

Health insurance

Flexible schedule

Qualifications

• 6+ months of Guest Service experience in a restaurant or retail environment.
• Ability to lead and manage a team effectively.

Responsibilities

• Lead team members and ensure efficient store operations.
• Greet and engage with guests to enhance their experience.

Skills

Guest Service

Team Leadership

Time Management

Cash Handling

Education

High School Diploma

Tools

POS Cashier System

Blender

Job description

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• 401(k)
• Bonus based on performance
• Health insurance

Benefits:

• 401(k)
• Bonus based on performance
• Flexible schedule
• Health insurance

Smoothie Sailing LLC is an independent franchisee of Smoothie King Franchises, Inc.

Shift Lead Job Description

Employer: You are employed by Smoothie Sailing LLC. We are an independent franchisee of Smoothie King Franchises, Inc.

Job Purpose

Shift Leads serve as the Team Leader. They help Guests meet their fitness and nutrition goals by assisting them in selecting smoothies and retail products that inspire them to maintain a healthy and active lifestyle. They also provide guidance to Team Members when General Managers are not in the store.

Duties and Responsibilities

Composure

• Think on their feet at all times regardless of internal or external pressures.
• Inform the General Manager of all problems or unusual matters of significance.
• Assist Team Members at the point of sale (POS) with upselling.

Delegation

• Ensure all team members work together to maintain efficient store operations.
• Assist in Team Member management during scheduled shifts.

Drive for Results

• Support and adhere to company standards for operations, marketing/communications, and brand identity.
• Encourage Team Members to exceed goals and complete all checklist tasks.

Ethics and Values

• Handle cash and inventory reporting responsibilities honestly.
• Be trusted with sensitive information from team and management.
• Live and promote the culture, values, vision, and mission of Smoothie King.
• Exemplify operational standards when completing tasks around the store.

Guest Focus

• Be responsible for product and Guest Service experience.
• Ensure Guest needs are met when smoothies are ordered.
• Greet and engage with Guests to provide a friendly experience.
• Demonstrate a “Guest comes first” attitude.
• Blend smoothies according to recipes for consistent taste.

Self-Development

• Be willing to take on new tasks outside of their role.
• Seek feedback from the General Manager.

Time Management

• Show up on time for work.
• Balance personal life without interfering with work schedule.
• Discuss checklist tasks with team members during shifts.

Experience Requirements

• 6 or more months of Guest Service experience in a restaurant or retail environment.

Essential Job Functions

• Lead by example and direction in a fast-paced environment.
• Tolerate exposure to various products and substances without health risks.
• Follow procedures and dress code requirements.
• Maintain store cleanliness and food safety regulations.
• Operate a blender and POS cashier system.
• Move boxes weighing up to 55 lbs.
• Position self to bend, reach, and scoop during shifts.
• Be mobile in walk-in refrigerator and freezer (40°F to -10°F).

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Management and Manufacturing

Industries

• Restaurants