Shift Lead

Austin Community College; Chicago (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

Sugar Bliss, located in the Downtown Chicago Loop, is expanding our team and seeking a Shift Lead to assist the Store Manager in daily operations. In this role, you will ensure product quality, manage inventory, and provide excellent customer service while leading and motivating your team.

The ideal candidate will have over a year of retail management experience, preferably in food or retail, excellent communication skills, and the ability to lift 50 pounds. The position requires a flexible schedule and the ability to work weekends and holidays.

Qualifications

• 1+ year of retail management experience, preferably in food or retail environment.
• Strong written and verbal communication skills in English.
• Ability to lift 50 pounds and be on feet for entire workday.

Responsibilities

• Assist Store Manager in daily operations and staff management.
• Ensure product quality, manage inventory, and drive sales growth.
• Train new employees and manage employee relations.

Skills

Retail management experience

Excellent written and verbal communication skills

Interpersonal skills

Problem-solving skills

Analytical skills

Math skills

Education

Bachelor's degree or equivalent experience

Job description

Sugar Bliss has a retail location in the Downtown Chicago Loop and is expanding our team. As an Shift Lead, you will assist the Store Manager in the daily operations of the store, ensuring quality and consistency of all products, providing excellent customer service, leading by overseeing employees during your shift, and focusing your team on maximizing sales and productivity.

Leadership

• Promotes company's mission and values
• Assist in managing and directing daily store operations with the Store Manager
• Ensure that product quality and consistency and company standards are executed and maintained; manage inventory levels, receiving, purchasing, and waste control
• Manage staff and keep employees encouraged and motivated
• Resolve conflicts and make hard and fast decisions
• Communicate clearly and establish focused direction to execute the workload and is proactive on all tasks including special projects to finish on time
• Drive sales growth
• Organize and manage your time efficiently, which results in consistent productivity and customer focus

Time Management

• Multi task and delegate to make sure everything gets done
• Monitor product and packaging inventory and ensure inventory is stocked and consistently replenished and also when to re-order supplies

Training

• Assist in training new employees accurately and assessing their skills
• Be able to handle employee relations

Analytical and Decision-Making Skills

• Strong analytical and problem solving skills to deal with issues that may come up during the typical workday
• Able to think quickly and make decisions

Written and Communication Skills

• Ensure high customer and client satisfaction
• Ability to write coherent customer emails and represent Sugar Bliss brand

Required Skills

• 1+ year of retail management experience preferably in food or retail environment
• Bachelor's degree or equivalent experience
• Excellent written and verbal communication skills (English) and math skills
• Excellent interpersonal, communication and facilitation skills
• Proven ability to work independently and collaboratively, with flexibility to move between projects in a fast-paced environment
• Ability to step into any position in any store.
• People Oriented - enjoys working with our guests and employees, possess good communication and interpersonal skills.
• Excellent follow up skills
• Must be available to work a flexible schedule including weekends and holidays
• Must be able to lift 50 pounds. Position requires bending, reaching, stooping, climbing, repetitive motions, cognitive skills, standing and moving about the unit the entire workday.