Retail Store Shift Supervisor

Lindt & Sprüngli USA; BLOOMINGTON (MN); On-site; USD 17,151 - 22,303; Full time

Job summary

A global chocolate company is seeking a Shift Supervisor in Bloomington, MN, to enhance customer experiences in-store. This role involves training staff, achieving sales targets, and maintaining operational controls. Ideal candidates should have a proven sales background, prior retail experience, and must be able to work flexible hours, including nights and weekends. Compensation ranges from $12.45 to $16.19 per hour. Join a team committed to excellence and growth.

Qualifications

• Experience in a specialty retail environment is preferred.
• Must be able to lift and move up to 50 pounds.
• Availability to work nights, weekends, and holidays is required.

Responsibilities

• Model store sales mission and strategies to staff.
• Train and support staff to achieve sales goals.
• Ensure compliance with operational controls and inventory management.

Skills

Proven sales background

Ability to take direction and delegate

Basic math and/or accounting skills

Education

High School Graduate or equivalent

Job description

Overview

At Lindt, we are a global fast-growing consumer goods company, enchanting the world with premium chocolate. We are driven by our passion for excellence and go the extra mile ensuring that every Lindt experience is exceptional. Our culture is defined by the core values of Excellence, Innovation, Entrepreneurship, Responsibility, and Collaboration.

Position Purpose

Do you consider yourself a chocolate enthusiast? As a Shift Supervisor at Lindt USA, you will join a team that supports a positive in-store experience for our customers. With Lindt Chocolate Shops across the U.S., our retail teams deliver a premium experience. A positive, highly engaged, self-starter mindset helps satisfy our customers with every interaction.

Essential Job Functions & Responsibilities

Sales

• Models understanding and commitment to the store's sales mission and communicates the mission to staff in actionable terms.
• Assists with development of each team member's commitment to achieving the store's sales results.
• Supervises staff to ensure sales goals (including KPIs, ADS, UPT, conversion and other company standards) and external sales opportunities are achieved.
• Models Lindt standards through everyday activities (4 Moments of Influence, dress code, up-selling, commitment, passion, sales focus, drive).
• Monitors stock levels and escalates to Store Management in a timely manner to avoid out-of-stocks/overstocks/dated product.

Staff Development

• Support Store Manager with training sales staff in accordance with Lindt & Sprüngli guidelines and standards to ensure a knowledgeable, friendly, well-trained staff.
• Help train sales staff to achieve daily, weekly and monthly sales and operations targets.
• Assist with training and developing staff sales techniques, ensuring solid product knowledge and accurate brand representation to customers.
• Escalate issues to Store Management in a professional and timely manner.

Operational Controls

• Ensure store meets or exceeds company standards for operational controls and compliance.
• Inventory Control / Shrink
• Cash Management (POS, paperwork, logs, policies & procedures)
• Comply with all Quality Assurance policies & procedures
• Maintain store cleanliness

Qualifications & Requirements

Skills & Knowledge

• Proven sales background
• Ability to take direction and effectively delegate and execute through others
• Basic math and/or accounting skills

Experience

• Prior retail experience, preferably in a specialty retail environment
• Regularly lift and/or move up to 10 pounds, frequently up to 35 pounds, occasionally up to 50 pounds
• Ability to climb, balance, stoop, kneel, crouch and reach with arms

Education

• High School Graduate or equivalent

Other Requirements

• Must be available to work nights, weekends (Saturday and Sundays) and Holidays

Total Rewards

Compensation: $12.45 - $16.19

Salary range reflects market rates based on size, revenue, and location. Starting pay is determined using factors including job-related skills, knowledge, and experience as well as market conditions. A bonus and/or long-term incentive may be included as part of this compensation package.

Lindt and Sprüngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by law. Applicants for this position must successfully pass a background screening. All Lindt & Sprüngli (USA) Inc. properties are smoke and tobacco free.

If you are looking to join a winning team and fast-track your career, contact us!

Join us in our journey of excellence, impact, and growth