Shift Lead

DayOne; Campus (IL); On-site; USD 70,000 - 110,000; Full time

Job summary

DayOne is seeking a skilled Shift Supervisor to lead a team of shift technicians at our Illinois campus. You will oversee data centre operations, monitor critical services, and coordinate with other departments to resolve issues while maintaining safety and regulatory compliance.

The role requires strong leadership, excellent communication, and a solid background in data centre systems, with the ability to thrive in a fast-paced, 24/7 environment.

Qualifications

• Bachelor’s degree in Engineering, IT, or related field; minimum 2 years data centre operations experience.
• Proven leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced, 24/7 operational environment.
• Knowledge of safety protocols and compliance standards.

Responsibilities

• Lead and manage a team of shift technicians, ensuring they perform their duties effectively.
• Provide guidance and support to team members, fostering a collaborative and productive work environment.
• Conduct regular performance reviews and provide feedback to team members.
• Prepare and oversee shift handover reports, ensuring smooth transitions between shifts.
• Ensure compliance with safety protocols, SOPs, and regulatory requirements.
• Provide technical assistance and support to the shift team as needed; troubleshoot issues during the shift.
• Identify opportunities for process improvements and implement best practices within the team.
• Participate in training and development programs to enhance skills and knowledge.

Skills

Leadership

Team management

Communication

Data center operations

Troubleshooting

Safety compliance

Education

Bachelor’s degree in Engineering/IT

Tools

Data center monitoring systems

Electrical/Mechanical systems

Job description

Join DayOne – Shaping the Future of Data Infrastructure. DayOne is a global leader in the development and operation of high-performance data centres. As one of the fastest‑growing companies in the industry, we’ve built a robust presence across Asia and Europe and are just getting started. As we expand into new international markets, we’re looking for talented, driven individuals to join us on this exciting journey. This is more than a job – it’s an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure. If you’re passionate about innovation, technology, and growth, we invite you to be part of DayOne’s next chapter.

Responsibilities

• Lead and manage a team of shift technicians, ensuring they perform their duties effectively.
• Provide guidance and support to team members, fostering a collaborative and productive work environment.
• Conduct regular performance reviews and provide feedback to team members.

Operational Oversight

• Ensure all data centre operations are running smoothly and efficiently during the shift.
• Monitor critical services and building systems to identify and address potential issues promptly.
• Coordinate with other departments and stakeholders to resolve operational challenges.

Shift Handover Management

• Prepare detailed shift handover reports, documenting all relevant information, incidents, and actions taken during the shift.
• Ensure shift handover reports are completed and communicated effectively before the end of each shift.
• Conduct shift handover meetings to brief the incoming shift on the current status and any ongoing issues.

Compliance And Safety

• Ensure compliance with all safety protocols, standard operating procedures, and regulatory requirements.
• Conduct regular safety drills and training sessions for the shift team.
• Report and document any safety incidents or near‑misses promptly.

Technical Support

• Provide technical assistance and support to the shift team as needed.
• Troubleshoot and resolve technical issues that arise during the shift.
• Coordinate with the technical support team for complex problem resolution.

Continuous Improvement

• Identify opportunities for process improvements and operational efficiencies.
• Implement best practices and continuous improvement initiatives within the shift team.
• Participate in training and development programs to enhance skills and knowledge.

Qualifications

• Bachelor’s degree in Engineering, Information Technology, or related field] – Minimum [2] years of experience in data centre operations or a similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Technical proficiency in data centre systems and operations.
• Ability to work in a fast‑paced, 24/7 operational environment.
• Strong problem‑solving and decision‑making abilities.
• Knowledge of safety protocols and compliance standards.

DayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you’re ready to grow with one of the fastest‑moving companies in the data centre industry, join us on this global journey.