Shift Lead

Workstream; Brownsburg (IN); On-site; USD 35,000 - 50,000; Full time

Job summary

Workstream is seeking a motivated Shift Leader in Brownsburg, Indiana, to oversee daily operations and ensure outstanding service. Responsibilities include creating schedules, supervising staff, monitoring performance, reporting issues, and coaching team members. Ideal candidates have strong leadership, excellent communication skills, and a high school diploma. This role is essential for maintaining smooth workflows and compliance with company standards.

Qualifications

• Strong leadership and organizational skills.
• Excellent communication and interpersonal skills.
• Confident problem-solver.

Responsibilities

• Supervising employees and creating a shift schedule.
• Monitoring team performance and ensuring duties are performed efficiently.
• Reporting issues that arise during the shift to management.
• Coaching team members and training new staff.

Skills

Excellent communication

Leadership

Organizational skills

Problem-solving

Team player

Education

High school diploma/GED

Job description

We are looking for a motivated shift leader to oversee daily operations during designated shifts, supervise employees, and ensure that our customers receive outstanding service. The shift leader's responsibilities include creating a shift schedule, dealing with no-shows, delegating tasks, handling cash up, and reporting any issues to the manager.

To be successful as a shift leader, you should be able to manage a team of people and ensure that all duties are performed accurately. Ultimately, a top shift leader should be able to ensure smooth and efficient workflows.

Requirements

• High school diploma/GED.
• Excellent communication and interpersonal skills.
• Strong leadership and organizational skills.
• Confident problem-solver.
• Team player.

Responsibilities

• Supervising employees, assigning duties, and creating a shift schedule.
• Monitoring team performance and ensuring duties are performed efficiently.
• Reporting any issues that arise during the shift to management.
• Managing employee requests and transgressions.
• Ensuring compliance with company policies, health, and safety standards.
• Coaching team members and training new staff.
• Opening and closing registers, accounting for the daily intake, and preparing cash deposits.
• Handling customer issues and employee disputes.