Shift Lead

Moon Capital LLC; Atlanta (GA); On-site; USD 17,000 - 23,000; Full time

Job summary

Smoothie King is seeking a Shift Lead to act as Team Leader in our Atlanta location. You will guide daily operations, assist guests with smoothie selections, and train Team Members when the General Manager is not present. The role emphasizes guest-focused service, upselling, and adherence to brand standards.

The ideal candidate will work on-site, demonstrate composure under pressure, and help maintain the high quality and consistency of store performance and guest experience.

Responsibilities

• Thinks on their feet at all times regardless of internal or external pressures
• Informs General Manager of problems or unusual matters of significance
• Assists Team Members at the point of sale with upselling
• Ensures deployment maps are in use and Team Members understand assigned stations
• Assists in Team Member management during scheduled shifts
• Supports and adheres to standards for operations, marketing/communications and brand identity
• Encourages Team Members on shift to exceed goals and complete all checklist tasks
• Fulfills cash handling and inventory reporting responsibilities with honesty
• Is trusted with sensitive information from both their Team and General Manager
• Lives and promotes the culture, values, vision, and mission of Smoothie King
• Demonstrates the company’s standards when completing tasks around the store
• Is responsible for product and Guest Service experience
• Greets and engages with Guests to provide a friendly experience
• Ensures shift Team Members demonstrate a “Guest comes first” attitude
• Blends smoothie according to the recipe ticket for a consistent taste
• Is willing to take on new tasks and asks for feedback from General Manager

Job description

Job Purpose

Shift Leads serve as the Team Leader. They not only help Guests meet their fitness and nutrition goals by assisting them to help select smoothies and retail products that inspire them maintain a healthy and active lifestyle but, also, provide guidance to Team Members when General Managers are not in the store.

Duties & Responsibilities

Composure

• “Thinks on their feet" at all times regardless of internal or external pressures
• Informs General Manager to all problems or unusual matters of significance
• Assists Team Members at the point of sale (POS) with upselling

Delegation

• Ensures deployment maps are in use and all Team Members understand assigned stations to maintain efficient store operations
• Assists in Team Member management during scheduled shifts

Drive for Results

• Supports and adheres to company standards for operations, marketing/communications and brand identity
• Encourages Team Members on shift to exceed goals and complete all checklist tasks

Ethics & Values

• Fulfills cash handling and inventory reporting responsibilities with honesty
• Is trusted and relied upon with sensitive information from both their Team and General Manager
• Lives and promotes the culture, values, vision and mission of Smoothie King
• “Does things the right way" Exemplifies operational standards to Team Members when completing tasks around the store

Guest Focus

• Is responsible for product and Guest Service experience
• Ensures Guests purpose is met when smoothies are ordered
• Greets and engages with the Guest to provide a friendly experience
• Ensures self and team on shift demonstrate “Guest comes first” attitude
• Blends smoothie according to the recipe ticket for a consistent taste

Self-Development

• Is willing and looking to take on new tasks outside of their role
• Asks for feedback from General Manager

Time Management

• Shows up on time for work
• Balances personal life without interference to their work schedule at Smoothie King
• Talks through checklist tasks with Team Members that need to be completed during the shift