Shelter Support Specialist

The Salvation Army North & Central Illinois Division; Peoria (IL); On-site; USD 22,000 - 26,000; Full time

Job summary

The Salvation Army North & Central Illinois Division is seeking a Shelter Aide in Peoria to provide direct client support in a residential setting. You will conduct intake, ensure safety, and help coordinate referrals while maintaining accurate HMIS records.

Responsibilities include enforcing policies, de-escalating conflicts, and supporting meals, cleanliness, and daily operations with a professional, confidential approach.

Qualifications

• High School Diploma or equivalent; associate degree preferred in human services or related field.
• 1-3 years shelter/human services experience preferred.
• Experience with client intake, assessments, and confidential records.

Responsibilities

• Provide a safe, secure environment for clients and contact emergency responders when needed.
• Offer client referrals and information on community programs.
• Enforce program guidelines and de-escalate conflicts as required.
• Conduct initial intake and program orientation for new clients.
• Record data in HMIS and maintain daily logs and required paperwork.
• Prepare and serve meals as dictated by program policies.
• Ensure facility remains clean, safe, and well-maintained.
• Monitor facility perimeter and stay on duty until relieved or additional staff arrive.

Skills

Communication

Confidentiality

Multi-tasking

Diversity sensitivity

Policy implementation

Computer proficiency

Education

High School Diploma

Associate’s degree preferred

Tools

HMIS

Microsoft Office

Job description

The Salvation Army North & Central Illinois Division is seeking a Shelter Aide in Peoria to provide direct client support in a residential setting. You will conduct intake, ensure safety, and help coordinate referrals while maintaining accurate HMIS records.

Responsibilities include enforcing policies, de-escalating conflicts, and supporting meals, cleanliness, and daily operations with a professional, confidential approach.