Shelter Services & Safety Coordinator

Housing Matters; Santa Cruz (CA); On-site; USD 30,000 - 34,000; Part time

Benefits offered by this job

PTO plan

Job summary

Housing Matters in Santa Cruz County is seeking a Direct Services Coordinator to support shelter guests at Live Oak Landing. This part-time, hourly, non-exempt role emphasizes safety, cleanliness, and responsiveness to emergencies.

Regular shifts include Mon-Tue 2:00 PM–10:00 PM and Sun 6:00 AM–2:00 PM; CPR/First Aid and CA driver's license required; bilingual English/Spanish preferred; EMT a plus.

Responsibilities

• Maintaining a safe, secure, and clean environment
• Be available to answer questions and problem-solve with shelter guests
• Distribute meals during designated mealtimes and provide supplies as needed
• Understand and apply housing first and harm reduction strategies
• Maintain and role-model professional boundaries at all times
• Respond appropriately to potential encounters using de-escalation techniques
• Call upon community resources for assistance when appropriate
• Maintain quiet hours and visitor policy
• Communicate with staff via email or during shift handoffs
• When appropriate, complete Incident Reports under policy guidelines
• Review and maintain accurate documentation during shifts
• Provide support to staff and community organizations during program activities
• Attend staff and agency trainings and meetings as required
• Other duties as assigned

Job description

Housing Matters in Santa Cruz County is seeking a Direct Services Coordinator to support shelter guests at Live Oak Landing. This part-time, hourly, non-exempt role emphasizes safety, cleanliness, and responsiveness to emergencies.

Regular shifts include Mon-Tue 2:00 PM–10:00 PM and Sun 6:00 AM–2:00 PM; CPR/First Aid and CA driver's license required; bilingual English/Spanish preferred; EMT a plus.