Shelter Services Navigator & Crisis Advocate

Explorium Denton; Denton (TX); Hybrid; USD 32,000 - 46,000; Full time

Job summary

Denton County Friends of the Family, Inc. seeks a compassionate Shelter Services Specialist to join the Residential Services team, delivering onsite coverage at the emergency shelter for survivors of domestic violence and sexual assault.

You will address immediate needs, provide crisis intervention, and help residents access transportation, resources, and support services. The role involves intake processing, coordinating with staff and volunteers, and ensuring safe, orderly shelter operations.

Qualifications

• High School Diploma or GED required.
• Strong written and oral communication skills.
• Proficiency in Word and Excel and general Office applications.
• Must be at least 23 years old.
• Valid driver’s license and clean driving record.
• Spanish bilingual preferred.
• College coursework in child development, psychology, social work, or related field preferred.

Responsibilities

• Provide safety planning and crisis intervention for victims of domestic violence and sexual assault.
• Provide supportive services to shelter residents, including transportation, childcare, linkage to community resources and psycho-education.
• Provide telephone screening for shelter eligibility.
• Coordinate and provide transportation to shelter for eligible persons.
• Dispatch Survivor Advocates to Denton County Hospitals for victims of domestic violence and sexual assault.
• Provide callers with appropriate community resource referrals.
• Provide callers with information regarding protective orders, crime victim's compensation, Child Protective services, and all agency services.
• Coordinate connection with mobile crisis unit when necessary for callers with suicidal ideation.
• Provide conflict resolution for residents.
• Conduct shelter intakes with new residents.
• Assist in ongoing cleaning and maintenance of shelter facility.
• Assist in supervision of household responsibilities and supplies.
• Conduct house meetings.
• Collect and report statistical data reflecting services provided and outcomes.
• Manage resident needs and crisis.
• Maintain order in the house by upholding all household expectations.
• Participate in staff and education meetings as requested.

Skills

Written & verbal communication

Bilingual Spanish

Education

High School Diploma or GED

Tools

MS Word

Excel

Office Suite

Job description

Denton County Friends of the Family, Inc. seeks a compassionate Shelter Services Specialist to join the Residential Services team, delivering onsite coverage at the emergency shelter for survivors of domestic violence and sexual assault.

You will address immediate needs, provide crisis intervention, and help residents access transportation, resources, and support services. The role involves intake processing, coordinating with staff and volunteers, and ensuring safe, orderly shelter operations.